Job Description
We are 51 years young as F. Lofrano & Son Inc. and now doing business as Fix Auto. Our reputation has been built on honesty, integrity and good customer service. A Customer Service Representative within our Company is often the first voice customers hear, the first face a customer sees when they enter our offices. This employee has not only the responsibility of the initial meeting & greeting whether over the phone, via email or in person and, in fact, is responsible for the entire customer experience. To ensure this experience is a priority, we look for a person with a professional appearance and has a friendly demeanor at all times. Our CSR will:
-- Check in customers' cars when dropped off for repair
--Update customers on production status
--Maintain hospitality kiosk for customers' enjoyment (coffee, tea, etc.)
--Input vendor invoices into our management software (CCC One)
--Generate the final bill to have ready when customers pick up cars, collecting payments as needed
--Additional responsibilties if assigned
We work in a fast-paced environment so good organizational skills and attention to detail are very important as well as a good attitude toward fellow employees, business partners and vendors. Excellent communication skills needed.
Benefits we offer are:
--Paid Time Off with accrual beginning Day One on the job
--Paid Holidays
--Medical insurance 100% employer paid after a 60-day waiting period
--Dental and Vision Insurance if employee chooses
--401K Pension Plan after one-year of employment
--Discount on parts & services
--ICAR classes employer paid, in-house training
--Growth and advancement opportunities
--Potential bonuses
Previous experience in the Autobody Repair industry is a plus but a minimum requirement is one year of full time employment in customer service. We background and drug screen any candidate to whom a job offer has been made and require a current and valid CA Driver's License with a good driving record.
We hope you are interested! Please submit your application through our website found at Click on Employment and then Customer Service Representative.
Company Description
Well established organization founded by a father and son in 1974 which has many loyal employees and repeat customers. We are so fortunate to be able to say this.
Well established organization founded by a father and son in 1974 which has many loyal employees and repeat customers. We are so fortunate to be able to say this.
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