Job Description

OVERVIEW:

Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies, seeks an accomplished Bilingual Customer Service Representative for a fully remote role.

IMPORTANT:

• Start date: Monday, 4/07/2025 (Orientation & Equipment Pick Up & Zoom Technical Call)
• Client will be offering candidates based off the resume hence no interviews.
• Temporary Remote project - candidate should be living within 1 hour drive from Rancho Cordova, CA.
• Candidates must go onsite to pick up the equipment/Orientation.
• 4-5 weeks (This depends on how well the class is moving along in training)
• Work schedule is 9:00 AM -6: 00 PM (Pacific Time)
• Candidates must go onsite to pick up the equipment/Orientation.
• Must be Bilingual: English & one of the following -

o Spanish

o Armenian

o Cambodian

o Cantonese

o Japanese

o Korean

o Mandarin

o Russian

o Tagalog

o Thai

o Laotian

o Vietnamese

IMPORTANT Remote / Work-From-Home related:

• Duration of this project would be 6 Months with possible temp-to-hire.
• Temporary Remote project - candidate should be living within 1 hour drive from Rancho Cordova, CA.
• Candidate will be working from home throughout the assignment.
• Candidate MUST have high-speed wired internet connection. Wi-Fi / Wireless connections are not allowed.
• Candidate MUST have a reliable home-office environment.
• Candidates must go onsite to pick up the equipment/Orientation.

RESPONSIBILITIES:

• California HCO is a state program that provides discounted home phone and cell phone services to eligible households.
• Respond promptly to customer inquiries.
• Acknowledging and resolving customer complaints.
• Communicating with customers through various channels. Communicate and coordinate with colleagues as necessary.
• Ensure customer satisfaction and provide professional customer support. Provide feedback on efficiency of Customer service process.
• Maintain a positive, empathetic, and professional attitude toward customers.

QUALIFICATIONS:

• Education: At least HS diploma OR GED.
• Must reside local to Rancho Cordova, CA, candidate may have to go onsite to pick up the equipment’s.
• Must have 2-3 years of Customer Service experience.
• Must be Bilingual: English & one of the following -

o Spanish

o Armenian

o Cambodian

o Cantonese

o Japanese

o Korean

o Mandarin

o Russian

o Tagalog

o Thai

o Laotian

o Vietnamese

I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you are looking for rewarding employment and a company that puts its employees first, we'd like to work with you.

Regards,

Jatin Rattan

Senior Recruiter

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