Care Coordinator (Fully Remote) Job at Empassion, West Virginia

Ly90aHJHRVJkTktweThPNHA2c2xMaDZPVVE9PQ==
  • Empassion
  • West Virginia

Job Description

Job Description

Job Description

About Empassion

Empassion is one of the most impactful and exciting start ups in health care. We are focused on improving the experience and lowering costs for seniors at end of life. Specifically, we provide palliative and hospice care for seniors with serious illness and high risk of an over-medicalized death. This population is highly neglected in the current market.

 

Empassion clients are payers and risk-bearing entities and we work with community palliative and hospice partners to deliver superior outcomes. We are live today across 44 states and growing rapidly.

Empassion is a hybrid remote/in-person company, with headquarters in NYC. We prioritize asynchronous work and communication but are quick to get on a call or Zoom.

Role Overview

We are hiring a care coordinator to work directly with patients, providers, and families in our palliative care program, Day-to-day, you will work with patients to enroll them in our program, connect them with their providers, ensure they are receiving top-quality care, and act as a trusted resource for them and their families. We are looking for someone with an empathetic ear and strong multitasking skills to help our patients get the care they need and deliver on our mission of getting them more good days.

Care coordinators will join our Central Operations team, which consists of like-minded care coordinators and is managed by a leader with deep healthcare contact center and care coordination experience. Empassion will provide in-depth training and resources to ensure that you will be successful in this role. This position is fully remote, but our team communicates regularly on Zoom and Slack.

What success looks like:
  • Help patients understand the value of palliative care
  • Enroll patients in the program and connect them to palliative care providers
  • Answer questions that patients, caregivers, and providers have about palliative care or the program more broadly
  • Document patient encounters and triage any patient needs to their care team
  • Follow up with patients to ensure they are receiving high-quality care from Empassion’s network of providers
  • Collaborate on process improvement
What you will bring:
  • Minimum 2+ years of relevant work experience in a customer service call center or healthcare
  • Basic understanding of healthcare 
  • Caring and compassionate, social work or other people-centered background preferred
  • Enthusiastic about providing an outstanding experience for Empassion Health’s patients and their caregivers
  • Passionate about making a change in the healthcare experience: you love to serve and make a difference, and you go the extra mile for patients
  • Empathetic and well-spoken: you enjoy speaking with patients on the phone and possess strong communication skills
  • Comfortable working with technology and in a dynamic, startup environment
  • Bilingual in Spanish and English a plus but not required
  • Secure Wi-Fi connectivity

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Tags

Work experience placement, Work at office,

Similar Jobs

Children's Rights

Summer 2026 Legal Internship Job at Children's Rights

 ...Rights is seeking first- or second-year law students for full-time internships in our New York City office from June 1 2026 August 7 2026....  ...is a hybrid position with a combination of in-person and remote work. To apply please submit a cover letter (with a writing... 

Lane Enterprises Inc

Regional Engineer Job at Lane Enterprises Inc

 ...Job Description Job Description Description: We are excited to welcome a Regional Engineer to our team! From generous benefits , including bonus opportunities and an Employee Stock Ownership Plan (ESOP) , to great employee retention , this is a fantastic opportunity... 

El Centro Milagro

Costume Designer Job at El Centro Milagro

 ...Dolls, by Maya Malan-Gonzalez. Milagro is looking for a creative team player for this TYA show, which opens on September 5th. The Costume Designer will be able to access a generous costume stock, access to a sewing room and be provided with a decent budget for purchases.... 

Spade Recruiting

Work From Home Appointment Setter - No Experience Required Job at Spade Recruiting

 ...over44,000 Unions across North America and we help provide them with supplemental benefits. Requirements.You will be setting appointments and consulting potential customers on which services fit best for their families. Minimum Qualifications ~Excellent communication... 

FocusGroupPanel

Remote Data Entry Specialist Job at FocusGroupPanel

 ...Work From Home, Entry Level Data Entry Clerk As A Research Participant We are looking for people who want to work remotely from home. You'll need...  ...home, part time, Amazon, customer service representative, medical professional, remote work at home, drivers, administrative...