Job Description

Career Coach Position

The Career Coach position will assist program participants to develop job-seeking skills; find and retain employment; reach education or training goals, and maintain financial stability via middle-skills career pathways. The Career Coach will also coordinate services that address barriers to education, training, employment and self-sufficiency and provide on-going counseling and support with the individual as needed to help that individual meet his or her goals.

Essential Functions

• Create a positive and inviting atmosphere for persons seeking assistance with training and/or employment
• Conducting intake appointments and ongoing relationships with individuals seeking employment and/or training to improve current job opportunities for employment.
• Supporting participants' employ-ability by identifying training and educational needs and opportunities, helping develop and enhance soft skills, and assisting with resumes and job applications.
• Building and maintaining relationships with community employment service providers and/or community resources that assist staff, and eligibility workers to address families' needs and goals.
• Job development to include direct outreach to employers and attendance at job fairs and related events.
• Between client meetings in the office or in the community and conducting outreach activities, a significant amount of time (at least 50%) is spent out of the office in the community with emphasis on excellent customer service at all times.
• Supervise and train volunteers who work in center facility.
• Interacts courteously and professionally with all personnel within Goodwill's employ and other professionals with whom there is contact in the community.
• Maintains client flow in the center ensuring that all clients receive a high level of service and necessary information.
• Maintains communication with clients through email, telephone and in person and document contact information.
• Creates documents and postings for the department related to center job fairs, training and other events.
• Creates weekly listing of external job openings with links to employer job postings. Emails job leads and center announcements to clients weekly.
• Manages the supplies of the center.
• Assists with maintenance of the center databases including entering accurate information in client and employer databases, running and downloading reports.
• Assists in creating documents and reports utilizing Microsoft Word and Excel and other software.
• Utilizes electronic calendars to maintain center schedules.
• Maintains communication with clients regarding training programs and classes, job searching, job placements and retention.
• Provides support to department including weekly reports to direct supervisors which includes requested data.
• Be knowledgeable of and comply with all company policies and procedures as well as legal requirements at all times.
• Regular, reliable attendance, as defined in Goodwill's attendance policy.
• Maintain a clean and safe work environment.
• May coordinate correspondence with outside agencies.
• Other duties as assigned by management.

Required Skills

Education:

• Associate's degree in related field required

Experience:

• 1 - 3 years of relevant experience required
• Minimum of 2 years office experience is required

Knowledge and Skills

• Must possess excellent telephone skills including clear pronunciation and diction and a friendly tone.
• Able to deal with all situations in a calm and positive manner.
• Able to proficiently use Microsoft Word, Excel, Outlook, Internet and have the ability to learn new software as needed.
• Excellent typing and data entry skills.
• Able to do basic math (addition, subtraction, multiplication and division).
• Able to learn new processes quickly and possess strong organizational skills.
• Strong written and oral communication skills including ability to be able to communicate effectively with all levels of management and employees.
• Strong customer service and interpersonal skills.
• Strong time-management skills and must be able to pay attention to detail.

Preferred Education / Experience / Knowledge & Skills / Certifications & License

• Bachelor's degree preferred.
• Office management and/or placement experience is preferred.

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