Job Description

Job Description

Job Description

We are a fast-growing and innovative event marketing company that creates powerful, unforgettable experiences for brands and their audiences. With a strong commitment to service excellence, we are currently seeking a Client Service Representative to join our dynamic team. This role is key to ensuring exceptional client support and a seamless experience for event attendees.

As a Client Service Representative , you will be the primary point of contact for clients and event participants. You will help manage client relationships, respond to inquiries, and ensure a smooth and professional experience from start to finish. This position is ideal for someone with a strong background in customer service and a passion for event coordination and client success.

Key Responsibilities:

• Serve as the main contact for client and attendee communications.
• Respond to client and customer inquiries promptly and professionally.
• Provide detailed information regarding event logistics, registrations, and updates.
• Build and maintain strong, trust-based relationships with clients.
• Offer a friendly and solution-oriented approach to handling questions or concerns.
• Collaborate with internal departments (marketing, events, operations) to address client needs.
• Keep stakeholders informed of event changes, scheduling, and critical updates.
• Ensure all communications are clear, helpful, and consistent.

Qualifications:

• 1+ years of experience in customer service , client relations, or event support.
• Experience in the event marketing, hospitality, or marketing industry preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and quick decision-making under pressure.
• Proven ability to manage multiple tasks and prioritize effectively.
• Customer-first attitude with strong interpersonal skills.
• Detail-oriented, organized, and tech-savvy.

Why Work With Us?

• Be part of a creative, collaborative team making real impact through events.
• Opportunities for career growth in a thriving, people-first company.
• Exposure to high-profile events and major brand campaigns.
• Competitive compensation and a supportive work environment.

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