This position is responsible for providing exceptional service to bank customers by assisting with commercial loans as well as utilizing knowledge of the various accounts and products offered by the bank. Major duties include reviewing completed loan applications, collecting data from clients including assets, salary information, debts, and employment status, researching and correcting mistakes in applications, reviewing financial and non-financial criteria in loan file documentation, evaluating credit histories, performing clerical duties to assist Loan Officers, finalizing loan contracts, providing clients with loan payment details, and maintaining communication to ensure exceptional customer service and build long-term relationships. The role requires maintaining knowledge of loan products and compliance with laws and regulations. Additional duties include handling customer complaints, maintaining cleanliness, recommending improvements, completing compliance exams, adhering to policies, dressing professionally, and other duties as assigned. Employee specifications include a high school diploma or GED, prior banking and loan assistant experience, basic math and computer skills, strong understanding of loans, initiative, exceptional customer service, problem-solving, judgment, organizational and interpersonal skills, and effective communication. The job is located at Durant-Main.
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