Job Description

Are you looking for a rewarding career with opportunities for advancement? Join us as a Contact Center Senior Representative and bring your customer service experience to Securian Financial. In this role, you'll learn about our diverse range of products and engage with customers daily, embodying the Securian Brand. As a Contact Center Senior Representative, you'll be an empathetic front-line problem solver, providing support to customers, advisors, channel partners, and distributors via phone, email, and chat in an inbound service center. Successful candidates are reliable, consistent, motivated, and compassionate, always striving to meet Securian’s high-quality standards. This opportunity is Monday – Friday, NO weekends and is a virtual, hybrid work option. The contact center hybrid model is event based, with events requiring in-office presence to include: Technical disruption in home working environment or equipment lasting more than one hour (including but not limited to internet/electricity outage, laptop failure). Important and/or special events as determined by Securian management team. Other business needs where working in the office is more effective than being virtual. *Candidates must reside within a commutable 90-minute radius from our St. Paul, Minnesota home office location. Hours: Training Hours = 8 AM - 4:45 PM. Ongoing work schedule will be assigned after training is complete. Typical hours are 9:15am - 6:00pm, Monday - Friday. Responsibilities include but not limited to: Provide compassionate, timely, and accurate responses to customers, financial professionals, channel partners, and distributors by telephone, email, and/or chat in an inbound service center, consistent with service and quality standards of Securian Financial. Explain and resolve complex policy or account information/issues to our customers and clients. Understand and meet or exceed call center metrics while providing an excellent customer experience. Cross-train into additional product line upon successful completion of primary training program. Qualifications: This position has technological requirements to work remotely. Must meet WIFI bandwidth and other technical requirements (see details below). Strong customer service mindset, “We do it with you” attitude, active listening skills, ability to empathize with customers, and professional phone etiquette. Excellent verbal and written communication skills. Self-motivation, punctuality, and dependability. Reliability, trustworthiness, and ability to maintain required confidentiality. Proficiency with computers, ability to navigate multiple systems while on calls, and strong typing skills. Ability to multi-task, work efficiently, and effectively manage time in a fast-paced call center environment while handling 35-50 calls per day. Knowledge retention and ability to leverage training, resources, peers, and business partners to problem-solve customer issues. Strong willingness to learn and continue to grow with the company. Internet Service Requirements: Wired Internet connection (NOT WIFI) Service provided by a fiber, cable, or DSL. NOT supported service: 5G (Mobile), satellite, and wireless broadband Carrier Dynamic DNS on modem/routers are NOT supported (ie. Centurylink/Lumen) Recommended Dedicated Internet speeds: Download speed: 100 Mbps (25 Mbps minimal required) Upload speed: 10 Mbps (5 Mbps minimal required) VOIP requirements: To check these statistics, you can visit Fusion Connect for a SPEEDTEST. Jitter: Less than 30ms Latency: Less than 150ms Packetloss: 1% or less #LI-Remote

By applying, you consent to your information being transmitted by Jooble to the Employer, as data controller, through the Employer’s data processor SonicJobs.
See Sonicjobs Privacy Policy at and Terms & Conditions at and SonicJobs Privacy Policy at and Terms of Use at

Job Tags

Similar Jobs