Job Description
Job Description
Job Description
Benefits:
- Paid time off
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
KENTECH Consulting Inc. is an award-winning private investigative company. We are the creators of innovative projects such as eKnowID.com - 1st consumer background checking system of its kind, and ClarityIQ, a high-tech / high-touch investigative case management system.
MISSION
We're on a mission to help the world make clear and informed hiring decisions.
VALUE
In order to achieve our team, exhibit the behaviors and core values aligned with this mission.
- Customer-Focused: We are client focused and results-driven.
- Growth Minded: We believe in collaborative learning and industry best practices to deliver excellence.
- Fact Finders : We are passionate investigators for discovery and truth.
- Community Partnerships: We believe there is no greater power for transformation than delivering on what a community cares about.
IMPACT
As a small agile company, we seek high performers who believe their effort will directly impact our customers and help shape the next evolution of background investigations. KENTECH is seeking an individual with excellent communication skills and experience with being consistently accountable for their role.
Unlock and develop your research and legal skills in a fast-paced and growing company. Become part of our small group dynamic, with the opportunity to learn the ins and outs of the background checking industry.
Responsibilities
- Processing client applicant product requests within strict deadlines.
- Searches and retrieves information from files, computer records, and other documents.
- Produce high quality and timely investigative reports.
- Locates information and documents quickly and accurately in accordance with applicable laws and procedures.
- Supplies timely updates and notifications of delays.
- Understands the court system and terminology, and interprets results.
- Communicates effectively with courts to retrieve additional information as needed.
- Performs duties and responsibilities as assigned.
- Performing online searches - court dockets, statutes.
- Ordering court documents from researchers.
- Contacting clerks, courts and county offices by phone and or email as needed.
- Reviewing researcher and court documents.
- Applying federal/state/client restrictions to client reporting details.
QUALIFICATIONS :
- Strong familiarity with the internet, including internet research experience.
- Excellent analytical, written and verbal communication skills.
- Strong writing and investigative skills.
- Must be detailed oriented.
- Ability to communicate, interact and work effectively and cooperatively with all.
- Ability to understand legal terminology.
- Equal balance of speed and accuracy.
- Familiarity with FCRA a plus.
- Exceptional Organizational skills with the ability to PRIORITIZE while meeting crucial deadlines.
- Ability to maintain confidentiality, security rules in all aspects of the job.
- College Degree preferred
- 1 year of experienced in an office environment preferred.
- Must be able to pass background check and drug test.
- Have or ability to pass security clearance for PERC (Permanent Employment Registration Card)
Customer Service
- Client Focused: Maintain confidentiality and ability to demonstrate a pleasant demeanor on the telephone and in person.
- Communication Skills : Ability to communicate needs and ideas to investigators, clients, vendors, and company staff.
- Excellent customer services skills to provide high-quality service to daily clients including the ability to resolve customer service issues.
Technology Skills
- Technical nimbleness to learn new proprietary reporting and case management programs.
- Operating knowledge of and experience with Google Suite of apps including Gmail, Google Docs and Form.
- Microsoft Office Suite, including Word, Excel, PowerPoint.
- Usage of telephones, copier, printers (paper, toner & ink change), intranet and Internet.
This is a remote position.
Job Tags
Permanent employment, Work at office, Remote work,