Customer Experience Chatroom Operator (Full-Time) (Remote) About the Role: Drips is seeking dedicated and detail-oriented individuals to join our remote team as a Customer Experience Chatroom Operator. This full-time position plays a critical role in ensuring seamless, high-quality interactions with consumers through our AI-driven conversational SMS platform. This role focuses on handling sensitive and enterprise-level conversations. Additionally, operators in this role will assist with auditing chatroom data, providing training to new hires, and supporting client user acceptance testing (UAT). Every day, Drips powers millions of automated, humanized conversations for our clients, but automation isn't always enough. When our AI encounters uncertainty in a consumer's response, you and your teammates step in to interpret and respond to messages appropriately, ensuring an optimal customer experience. Example: A consumer messages, 'Cant now, werkin.' Your role is to categorize this message and select the appropriate response, such as clicking the 'I'm at work' button. Your accuracy is critical-your responses help train and improve our AI model while ensuring a positive customer interaction. Compensation & Work Schedule
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