Job Description

Role: Customer Services Operations Manager

Taking the lead in our call centers, be that arranging a delivery, helping with a product query, or dealing with a complaint, our Customer Operations Managers are responsible for creating award winning, positive experiences.

Location: Customer Services Department in Wilkes Barre

Salary Range: $52,160-$54,160 per year Plus bonus, depending on experience

Main Responsibilities

• Support Team Managers to meet targets, track performance/development and evaluate their teams
• Provide all Wren customers with an exceptional customer service experience and build relationships
• Work with internal departments to implement new systems/processes that will improve the customer journey and communicate regularly with departments to ensure we have the most up-to-date information for our teams
• Resolve any department issues or concerns raise by the Team Leaders, Duty Team Leaders and Advisors to prevent matters escalating
• Carry out performance reviews, setting objectives and recommending training development
• Ensure your Team Managers enforce and adhere to all Wren’s policies/procedures

Desired Skills and Knowledge:

• Attentive with a strong focus on the customer experience
• Demonstrates emotional intelligence and empathy
• Ability to effectively organize and prioritize your own and others workload
• Excellent oral and written communication skills
• Proven ability to thrive in a fastmoving environment
• Excellent computer skills including Microsoft Office
• Flexibility with working hours, weekends & evenings as required

What Wren Offer

A full-time position with exciting career progression possibilities, health, dental and vision, competitive PTO and paid sick days, and fully paid training.

At Wren Kitchens we offer affordable luxury kitchens, proudly manufactured in the USA. We are more than just a kitchen manufacturer; we know that the kitchen is the heart of the home, where families gather, meals are shared, and memories are made.

Our unprecedented growth in the USA means that we are actively seeking outstanding individuals to join our teams. If you're passionate about making a difference, and thrive in a collaborative environment, then Wren Kitchens is the place for you.

Don't miss out on this opportunity to be part of something extraordinary – join Wren Kitchens and shape your success!

Job Tags

Similar Jobs