Job Description

Director-Operational Effectiveness, Informatics Join to apply for the Director-Operational Effectiveness, Informatics role at Piedmont Director-Operational Effectiveness, Informatics 1 day ago Be among the first 25 applicants Join to apply for the Director-Operational Effectiveness, Informatics role at Piedmont Get AI-powered advice on this job and more exclusive features. Description

JOB PURPOSE:

Responsible for championing and facilitating the development and execution of Piedmont Healthcares financial and operational effectiveness strategy for Pre-Service (patient scheduling, insurance verification, authorization and financial liability estimates) and Contact Center operations to achieve optimal performance, financial excellence with high reliability. Functional areas that report to this position include; Operational Effectiveness, Training & Quality Assurance, Vendor Relationships, Reporting & Analytics, Internal Communications, Informatics and Contact Center Effectiveness. Serves as the accountable executive to ensure a successful pre-service and contact center informatics program including integration of all physician and hospital additions, expansions, and extensions at Piedmont Healthcare (PHC). Develops and executes pre-service and contact center technology governance and provides ongoing leadership and connection to existing Information Systems (IS) governance panels/committees. Understands the full capabilities and general application of Epic and contact center systems, supports automation technologies and bolt-on applications. Recommends technology enhancements & optimizations that will positively impact Piedmont Healthcare and help ensure PHC operates according to best practice and industry benchmarks while meeting performance goals and productivity. Leads a team of professionals to drive improvements through a portfolio of strategic projects. Identifies and develops opportunities and initiatives to improve and enhance the consistency and standardization of process and promotes a culture of continuous improvement using Lean methodology data analysis, reliability, sustainability and spread. Translates data into meaningful information and clearly communicates critical information to leadership and other stakeholders to improve performance and decision making. Provides high quality project management and analysis for a broad array of operational issues. Applies health system specific expertise, industry best practices and knowledge of internal and external performance challenges to recommend improvements. Responsible for enhancing customer and employee experience, as well as financial outcomes using information systems and strategic partnerships to analyze, design, develop and implement informatics tools and technology supporting pre-service and contact center activities. In addition, the position directs and oversees projects that impact disparate departments/areas to deliver a consistent customer experience, ensure revenue realization, denial prevention and proactive regulatory risk mitigation. Provides analysis of current clinical and business processes and workflows ensuring that information systems meet professional standards, regulations, and support health system strategies. Partners with the leadership teams in the Patient Connection Center, Revenue Cycle, Utilization Management, Brand Growth, Information Systems, and Finance; as well as Hospital and Physician Enterprise Operations. Qualifications

MINIMUM EDUCATION REQUIRED:

Bachelor's degree in business administration, Healthcare Administration, Information Systems, Management Engineering, Health Information Systems, Informatics, or related field required. Minimum Experience Required Seven (7) years of progressively responsible healthcare or contact center experience involving performance/operations improvement, consulting, project management and/or analysis to include five (5) years of leadership experience. Minimum Licensure/Certification Required By Law None. Additional Qualifications Proven understanding of contact center, hospital and/or physician office scheduling, and pre-service operations and technology. Certification in Lean, Six Sigma or similar improvement methodologies strongly preferred. Superior written and verbal communication skills including the ability to present ideas in a clear and compelling manner to both executive and staff level audiences. Leader or member of an operational transformation effort where key functions were reviewed for standardization and centralization. Leadership in a multi-hospital and employed physician environment; previous experience using or implementing Epic is desired. Seniority level Seniority level Director Employment type Employment type Full-time Job function Job function Research, Analyst, and Information Technology Industries Hospitals and Health Care Referrals increase your chances of interviewing at Piedmont by 2x Sign in to set job alerts for “Director of Informatics” roles. Director of Information Technology (Hands-On) Atlanta Metropolitan Area $150,000.00-$200,000.00 1 hour ago Atlanta Metropolitan Area $180,000.00-$210,000.00 1 day ago Director, Digital Value Chain Transformation Atlanta, GA $262,000.00-$369,000.00 2 hours ago Director of Quality - $120-$170k (Med Device) Atlanta, GA $120,000.00-$170,000.00 2 weeks ago System Medical Director- Advanced Heart Failure Associate Director, iPaaS Platform Delivery Associate Director, Global Business Svcs Tech Enablement Strategy Director of Product Management, LogMeIn IT Management Products Berkeley Lake, GA $184,000.00-$305,000.00 1 month ago Medical Director - Atlanta - Sign On Bonus Medical Director - Candler Outpatient Center Medical Director, Liver Transplant and Hepatology Transplant Pulmonology - Medical Director Atlanta, GA $346,000.00-$382,000.00 3 days ago Veterinary Medical Director | Cumberland Animal Clinic Norcross, GA $170,000.00-$200,000.00 1 day ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Piedmont

Job Tags

Full time, Work at office, Relocation package,

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