Entry Level Help Desk - Remote Job at Get It - Executive, Cedar Rapids, IA

OFB4aHFtVVFkOU9qek1xOW9xa2pLeFNOVVE9PQ==
  • Get It - Executive
  • Cedar Rapids, IA

Job Description

Join a dynamic team providing exceptional customer support in a fast-paced, 24/7 environment. In this role, you'll assist customers via phone, chat, and email, helping them troubleshoot and resolve technical issues while delivering an excellent experience. If you're eager to learn and have a passion for helping others, this entry-level opportunity is the perfect place to start your career in technical support.

Key Responsibilities

Provide prompt and professional technical support through inbound calls, chats, and emails.
Troubleshoot and resolve customer issues related to voice, data, video, and connectivity.
Engage with customers to help resolve their technical concerns, ensuring a positive and efficient service experience.
Offer additional solutions, such as up-selling products and services, based on customer needs.
Accurately document and track all support interactions in the system.
Assist colleagues as needed, offering backup support for other Technical Support Representatives.
Maintain a flexible schedule to meet customer needs.
Skills & Qualifications

Familiarity with Windows Operating Systems.
Experience in a call center or customer service role.
Strong problem-solving skills, particularly with connectivity issues (voice, data, video).
Excellent communication skills and a friendly, professional attitude.
Additional Information

100% remote work with all necessary equipment provided.
Flexible scheduling options available.
Opportunities for bonuses and potential raises after 4 months of successful performance.
Employment Type: Full-Time
Salary: $ 14.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job, Flexible hours,

Similar Jobs

DSA International

Accounting/Finance Assistant Manager (Bilingual Japanese/English) Job at DSA International

A global trading firm is seeking an Assistant Accounting Manager with bilingual Japanese/English language skills in their Torrance, CA office. Qualification/ Requirement: Bachelors degree 3-5+ years Accounting experience Bilingual Japanese/English language skills... 

Memorial Sloan Kettering Cancer Center

Clinical Faculty, Radiation Oncology Memorial Sloan Kettering Cancer Center Job at Memorial Sloan Kettering Cancer Center

 ...scientists and clinicians, who go on to pursueour missionat MSK and around the globe. Job Description: The Department of Radiation Oncology at Memorial Sloan Cancer Center (MSKCC) is seeking a qualified Radiation Oncologist candidate for a clinical faculty position... 

Dairy Queen

Cake Decorator Job at Dairy Queen

 ...Position Overview: The Cake Decorator provides creative and skilled cake decorating capabilities, while ensuring they are in accordance with all established policies, procedures, standards, and Company values. The Cake Decorator will be responsible for designing and... 

Uncommon Schools

Instructor Job at Uncommon Schools

Company Description Uncommon Schools is a nonprofit network of high-performing public charter schools dedicated to providing an exceptional K-12 education in economically disadvantaged communities. Operating in Boston, Camden, New York City, Newark, and Rochester, we...

Cross Country Allied

Travel Cath Lab Technologist - $3,675 per week Job at Cross Country Allied

 ...catheterization of the heart and other electrophysiology procedures. Working in an operating room, cardiac cath lab or similar healthcare...  ...short-term assignments are available. Want to work close to home? We have plenty of local opportunities as well. You could even work...