About the Club
Established in 1958, The Birchwood Club is one of the longest-standing premier racquet clubs on Chicago’s North Shore. Situated on 12 acres of beautifully landscaped property, it is a comfortable, relaxing getaway in the heart of Highland Park. The Club offers the area’s finest racquet sports programming, swimming, and exceptional dining and social events. The Club has twelve tennis courts, eight pickle courts, six paddle courts, a swimming pool, and multiple dining outlets.
Job Summary (Essential Functions)
The Club’s Food & Beverage Manager should possess strong leadership and organizational skills, with a proven track record in the hospitality industry. The Manager will be responsible for the Club’s dining services and all food and beverage production throughout the Club. The Manager hires, trains, and supervises subordinates and ensures that the wants and needs of Club members and guests are consistently exceeded. Additionally, assures a high level of hospitality and service from all personnel while ensuring the appearance and cleanliness of the dining room are of the highest standard. The ideal candidate excels in managing people, fostering a culture of trust and mutual respect, and creating engaging training programs that enhance team performance.
Reports to: General Manager
Supervise: Servers, bussers, bartenders and front desk staff
Job duties/tasks
Oversees daily food & beverage operations
Manages and maintains the point-of-sale system
Effectively forecast operation needs
Assists with dining, banquet and bartending service, as needed
Attends staff meetings and coordinates/attends pre-shift line-up meetings
Works closely with front desk staff in managing dining and event reservations and updating food and beverage menus
Lead efforts to foster a positive and enjoyable work environment through dynamic training programs and collaborative leadership
Coordinates with the kitchen and other departments to ensure efficient service and member/guest satisfaction
Develop new and innovative ways to train and enhance staff experience
Plan, implement and manage staff recruiting, training and retention programs
Helps plan and approves the organizational chart and staffing and scheduling plans
Assures that effective orientation and training for new staff and professional development activities for experienced staff are planned and implemented
Monitors employee records to minimize overtime and keep labor costs within budget
Address member and guest complaints and keep the General Manager appraised of situations and corrective action taken
Assures that all standard operating procedures for revenue and cost control are in place and consistently followed
Develops an operating budget for each of the department’s revenue outlets; monitors and takes corrective action as necessary to help assure that budgeted sales and cost goals are attained
Develops a capital budget for all necessary food and beverage equipment and recommends facility renovation needs
Assures that all safety, accident and emergency policies and procedures are in place and consistently followed
Comprehends budgets, daily sales reports and payroll progress reports
Monitors and orders inventory and uniforms
Performs other duties, as assigned, to meet business needs
Education and/or Experience:
Prior experience in Private Clubs in a management role is required
Bachelor's Degree in hospitality management is preferred
Fine dining experience and strong beverage knowledge are required
Food safety certification and alcoholic beverage certifications is required
Strong understanding of quality food and beverage operations
Excellent interpersonal and communication skills
A strong desire to be visible to our membership and provide optimal member service
Excellent organizational skills
Ability to work a variety of shifts as needed (i.e. day, night, weekend, and holiday)
Compensation and Benefits:
Compensation is commensurate with experience
Salary: From $72,000.00 + Bonus per year
Comprehensive benefits package:
Come and join the team! We offer a great work-life balance, with two days off even during the busy summer!
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Management reserves the right to change, rescind, add, or delete the functions of this position at any time.
Interested and qualified applicants should submit their resume in confidence to:
Ivan Cipak, General Manager at ivan@birchwoodclub.com
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