Job Description

Job Description

Front Desk Scheduler

Pride Health is hiring a Front Desk Scheduler for one of its clients in Maryland.

This is a 3-month contract with a possible extension, offering competitive pay and benefits.

Location – Columbia, MD (21044).

Length of assignment – 3 months contract.

Pay range: $20 – $22/hour on a W2.

Shift – Mon – Fri 8*5.

Job Summary

Responsible for scheduling patient appointments and tests in an efficient and timely manner. Answers all incoming calls and directs calls to appropriate personnel. Serves as a liaison between the patient and medical staff. May include outside scheduling and/or surgical scheduling responsibilities. Supports and adheres to the client’s Compliance Program, including the Code of Ethics and Business Standards.

Job Duties

• Answers all incoming calls; assesses callers’ needs and directs to appropriate personnel. Pages clinic personnel as appropriate. Obtains and communicates messages in an accurate and timely manner.
• Schedules new patients, patient referrals, and returning patients in the computer system in accordance with physician and/or office guidelines. For new and or referred patients, sets up in the system with appropriate documentation and coding. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
• Obtains and enters all insurance authorization and correspondence relating to referrals in patients' charts and/or electronic medical records (EMR).
• Collects co-pays, deductibles, and other out-of-pocket amounts at the time of visit.
• Maintains primary office scheduling template containing physician meetings, satellite schedule, rounding, and call coverage.
• Arranges for patients to have financial counseling as needed.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
• Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested.
• Prepares correspondence, memos, forms, and other typing as requested by supervisor.
• May schedule outpatient appointments/testing/surgeries and hospital admissions upon request. Obtains necessary pre-certification as required.

Requirements

• High school diploma or equivalent required.
• Position is entry-level and requires 1-3 years’ experience, preferably in a medical office setting.
• Must have healthcare experience (Not Dental)
• Proficiency in Microsoft Office (Outlook, Word, Excel) required.
• Strong Communication skills
• Strong patient care and compassion for the patient population.
• Preferred EMR: Athena or IKNOWMED. Will train if candidates have other EMR experience.
• Knowledge of medical terminology and coding is a plus.
• Must have excellent communication skills, both written and verbal.

Benefits

Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k) retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

Equal Opportunity Employer

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

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