Job Description
Salary: $17.00/hr.
The Contact Center Agent in our DCCA PVL (Department of Commerce and Consumer Affairs Provisional and Vocational Licensing) group takes calls from those seeking licensure by the State of Hawaii DCCA, answering questions, or addressing any concerns they may have. Their duties include handling inbound and making outbound calls to and from customers, listening to customers needs and answering their questions or resolving their concerns.
The Contact Center Agent maintains and records incoming inquiries in an internal database and research issues via both internal and external resources. Agents are responsible for providing accurate information, quoting time-sensitive responses to queries, and appropriately referring customers to publicly available resources. Regular daily caller interactions can include private information management, research, call de-escalation, and a commitment to first-call resolution. Due to the nature of work from home call center work, emphasis will be put on Key Performance Indicators (KPIs) and adherence to all company policies including but not limited to attendance and confidentiality.
Contact Center Hours: Monday - Friday / 7:30 a.m. - 4:30 p.m.
First month of orientation and training will be in the office. This is a work from home position but some time in the office will be required for meetings with supervisors and scheduled staff trainings. Agents that do not meet their KPIs may be asked to work from the office.
DCCA Contact Center Agents cannot hold a professional license through the Hawaii DCCA and must reside in the state of Hawaii.
remote work...The Opportunity: Matrix MKTG is seeking a talented and passionate Graphic Designer with a strong focus on Consumer Packaged Goods (CPG) to join our dynamic creative team. As our Graphic Designer specializing in Packaging & Brand Identity, you will be instrumental in...
...Effective written and verbal communication skills. Able to work under and meet tight deadlines. Punctual, dependable, detail-oriented, thorough. Develop towards the ability to work independently, with minimal supervision. Ability to travel up to 10%...
...customer locations across Nebraska, Kansas, Missouri, Colorado, Oklahoma, and Iowa. Drivers can expect to be home most nights, Monday through Friday, with two layovers required per week. Youll average up to 2,500 miles per week, with weekly earnings averaging up to $1,650...
...PAINTER - RESIDENTIAL Exterior & Interior. Must be able to work off ladders. Interior & Exterior prep skills a plus. Wages based on experience. Call Greg: (***) ***-**** Responsibilities Make on-site preparations such...
...Labor One is hiring Maintenance Electrician Technicians for a shipyard in San Diego, California. Shipyard experience is required. Please contact our team for more information! Cell: (***) ***-**** or (***) ***-**** *text if we are unable to answer your call...