Delta Professional Services (DPS) is the premier Flight Training & Standards provider of choice to Delta Air Lines, its affiliates, and key industry partners. The General Manager, Client Operations , will be responsible for leading and motivating a team of DPS individuals that provide high-quality customer service and support for multiple external clients. The incumbent will also lead efforts to onboard new clients and support the growth of the DPS business. This role involves creating streamlined operational processes within their workstream through oversight of standard operating procedures (SOPs). The successful leader will focus on driving the business forward, delivering superior customer service, and expanding training offerings and new experiences to build customer trust. This is a critical leadership position within the Delta Professional Services Operations team, collaborating with leaders across Operations, Sourcing, and Administration to meet goals and support broader customer and profitability objectives. Summary of responsibilities (not comprehensive) The leader must embody the following characteristics: Entrepreneurial, resilient, and change-oriented mindset that leads by example. Disruptive thinking and big dreaming without boundaries. Embraces challenges and drives solutions. Confident in expressing candor with executive presence. Flexible and tailored communication skills for business and external partners. This position reports to the Senior Vice President, Operations & Client Experience for Delta Professional Services, a wholly owned subsidiary of Delta Air Lines. ESSENTIAL FUNCTIONS/TASKS Lead DPS Client Program Managers. Mentor, coach, and inspire a diverse team to perform at their best. Build strong relationships with client leadership teams. Collaborate effectively across divisions with trust and an enterprise mindset. Coordinate with DPS and client teams to deliver premium services on time. Partner with client leadership to identify needs, staffing, and growth opportunities. Manage high-impact projects considering risks, tradeoffs, and priorities. Oversee DPS P/L related to Client Operations. Support sourcing and recruiting of DPS personnel. Manage communication strategies with multiple client training teams. Prioritize safety and security of all data and personnel. Promote continuous improvement. Write and distribute DPS employee communications. Coordinate town-hall meetings. Review and approve employee expenses. Travel as required. ADDITIONAL PROGRAM RESPONSIBILITIES Develop and document work processes related to client support. Identify opportunities to automate and streamline processes. #J-18808-Ljbffr Delta Air Lines, Inc.
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