Help Desk Technician Job at Robert Half, Iowa City, IA

Ky85dHJHY2ZkZENoeDhHN3JLZ21MQm1OVWc9PQ==
  • Robert Half
  • Iowa City, IA

Job Description

Job Description

Job Description

We are in search of a Help Desk Technician to join our team in IOWA CITY, Iowa. In this role, you will be tasked with providing IT support, resolving technical issues, and managing user tickets. This role is a contract to permanent employment opportunity, offering the chance to work in a dynamic environment and make a significant impact.

Responsibilities:

• Provide comprehensive IT support across a variety of applications, including Windows and Microsoft Office.
• Handle technical tickets submitted through multiple channels including phone, email, and in-person.
• Troubleshoot and resolve issues related to Windows OS, printers, and business applications.
• Offer solutions to problems within the Microsoft Office suite.
• Follow up on all technical help tickets ensuring user satisfaction.
• Maintain a thorough and updated knowledge of the Windows 7 administration and Active Directory environment.
• Ensure effective installation and configuration of Windows OS, networked and local printers.
• Deliver exceptional customer service, maintaining effective communication and quick response times.• Job Title: Help Desk Technician

• No specific years of experience required, entry-level candidates are encouraged to apply

• Possess skills in Basic Troubleshooting, ability to diagnose and resolve basic technical issues

• Strong Customer Service skills, ability to communicate effectively and provide help to clients

• Willingness to learn and adapt to new technologies and support procedures

• Able to work in a team environment, collaborating with colleagues to solve IT-related issues

• Excellent problem-solving abilities, able to think critically and come up with solutions under pressure

• High school diploma or equivalent is required, a degree in a related field is a plus

• Flexibility in working hours, as the role may require providing support outside of typical business hours.

• Familiarity with IT systems, software, and hardware is a plus.

• Certifications such as A+ or Network+ are beneficial but not mandatory.

Job Tags

Permanent employment, Contract work, Local area,

Similar Jobs

Global Partners

Sous Chef - Alltown Fresh Job at Global Partners

 ...Job Description: The Sous Chef is responsible for assisting the Chef through managing all aspects of the food service and beverage operation. By utilizing the food service team, the Sous Chef is responsible for the efficient execution of all fresh food/ food service... 

Magnet Medical

Travel Nurse RN - PACU - Post Anesthesia Care - $2,275 per week Job at Magnet Medical

 ...Magnet Medical is seeking a travel nurse RN PACU - Post Anesthesia Care for a travel nursing job in Oak Bluffs, Massachusetts...  ...: 06/30/2025~ Duration: 13 weeks ~36 hours per week ~ Shift: 12 hours, days, evenings, flexible ~ Employment Type: Travel PACU RN... 

Porter Medical Center

Surgical Tech Job at Porter Medical Center

 ...Name: Porter - Porter Medical Center Location Address: 115 Porter Drive, Middlebury Vermont Regular Department: Porter - Surgical Services Per Diem (position has no committed hours and is not benefit eligible) Standard Hours: 0 Biweekly Scheduled Hours:... 

Grand Central Sports Management

Creative Director Job at Grand Central Sports Management

 ...athletes around the nation, from college to the professional level. Role Description This is a full-time on-site role for a Creative Coordinator, located in Cincinnati, OH. The Creative Coordinator will be responsible for overseeing and managing various creative... 

Always Best Care Senior Services - Lakewood, CO

12 Hour Shifts Available! Weekly Pay Job at Always Best Care Senior Services - Lakewood, CO

 ...Best Care- Lakewood, CO is looking for qualified caregivers to help fill 12 hour shifts- This is including 12-hour days OR overnights in Littleton, Lakewood, and Evergreen. We are competitive pay and the best home care agency in town! Check us out!Why you will love working...