Job Description

Hyatt Hotel Manager - New York City, New York The Hotel Manager has overall responsibility for the daily operations of multiple Rooms Division departments within the hotel. This is a developmental position for individuals to gain experience and develop demonstrated competency in all facets of hotel management including Sales and Marketing, Finance, Employee Development, and ownership relations. The Hotel Manager is responsible for directing, implementing, and maintaining a service and management philosophy which serves as a standard to respective department heads and staff and ensures department goals and hotel budgets are being met. The incumbent must utilize available resources to provide excellent guest satisfaction. The Hotel Manager will meet or exceed productivity standards, taking corrective action as needed to ensure standards are maintained. The Hotel Manager works with the General Manager to uphold Hyatt’s unique corporate culture, product, and Thompson brand standards. Qualifications: Directing Team Members: Review and approve staff schedules considering expected guest arrivals and departures, occupancy levels, area demands, holiday activities, guest service needs, and budgetary guidelines. Maintain effective training programs ensuring personnel are highly productive. Ensure that team members have proper appearance and are following all hotel procedures. Ensure that all employees have the tools necessary to fulfill job expectations and guest needs. In the absence of the General Manager, will be responsible for the overall operation of the hotel and empowered to make all necessary decisions and actions. Assume the role of liaison between all departments within the hotel and third-party operators. Coach and develop the Director of Rooms towards achieving exceptional guest service, hotel cleanliness, and employee satisfaction results. Guest Services: Ensure all guest issues, complaints, and requests are proactively resolved in a manner highly satisfactory to both the guest and the hotel. Manage responses to third-party internet sites such as TripAdvisor and Booking.com, maintaining/enhancing the hotel’s online reputation – all reviews must be responded to within 48 hours. Evaluate and monitor hotel service and product quality to ensure that systems are implemented that provide for quality at the highest levels. Ensure that all guests experience a “sense of arrival” and are properly “farewelled.” Analyze profit and loss statements and cost projection variances. Monitor expenses in labor, materials, and third-party agreements to align with budgetary goals. Assist all departments with their financial performance and mentor department managers to successfully complete their monthly P&L goals. Assist in the preparation of the annual budget by providing labor, operations, and expense costs. Document Employee Development/Payroll transactions as directed for processing by Home Office. Audit accounting and credit procedures to assure adherence to policy. Facility Management: Conduct a weekly walkthrough of all public spaces and a reasonable representation of guest rooms with the Director of Housekeeping and Director of Engineering/Chief Engineer, maintaining proper documentation of action items and completion dates. Responsible for maintaining the physical assets by being accountable for the Preventive Maintenance Program with the Director of Engineering and Director of Rooms. Inspect all accommodations scheduled for VIP arrivals. Guide and mentor managers to control procurement of materials as determined by the Annual Budget. Safety and Security: Must be knowledgeable of and be able to lead any hotel Security or Safety effort, including complete evacuation of the hotel. Lead in the investigation and resolution of any reported suspicious and/or hazardous conditions with the Director of Security. Foster an environment of clean and safe working conditions. Attend and lead the Property Safety Committee as appropriate. Perform other tasks associated as necessary in order to achieve the financial performance and goals of the organization. Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently with or without reasonable accommodation. Demonstrated ability to manage operations to ensure Thompson’s unique level of personal customer service. Detail-oriented, organized, efficient, and safety-minded. Committed to high-quality standards for production and service, a great team player, customer-service focused, and able to effectively manage staff to maintain a high level of morale and productivity. Bachelor’s degree in Business Management, Hotel Management, or other four-year or professional degree or equivalent hospitality experience. Proven experience in directing and motivating a team. Minimum of three years varied management experience in the hotel/resort industry and previous union experience required. Ability to communicate effectively and professionally with guests, vendors, and across the organization. Ability to diplomatically deal with difficult situations while exhibiting professionalism. Strong skills with yield management, cost controls, and the ability to analyze a Profit and Loss Statement. Strong working knowledge of accounting systems, Property Management Systems, and other business applications. Familiarity with OSHA, local Department of Health regulations, and relevant current laws governing handling of hazardous substances. Ability to solve practical problems and deal with a variety of variables in situations with limited standardizations and resources. Must be able to communicate problem resolution positively and diplomatically to both guests and employees. Previous proven experience with Employee Development including recruitment, coaching, counseling, performance management, separations, and worker’s compensation issues. Presents oneself with impeccable grooming and appearance standards. Dress complements individual style in a professional manner. Primary Location: US-NY-New York City Organization: The Beekman Pay Basis: Yearly Job Level: Full-time Job: Hotel Operations Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. #J-18808-Ljbffr Hyatt

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