Job Description

Job Description

Job Description

Are you a hospitality enthusiast searching for a new experience in South Florida and have a love for genuinely exceeding expectations? Room Service at Mr. C Coconut Grove is looking to hire an In-room Dining Server who constantly attends to customers’ needs in a friendly, welcoming way while taking and delivering their orders quickly and accurately with excellent customer service.

This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, and a 401 (k) retirement savings plan, holiday pay, vacation time, paid time off (PTO), parking, and meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today!

WHO WE ARE?

From the fourth generation hospitality leaders, brothers Ignazio and Maggio Cipriani, comes Mr. C Miami Coconut Grove. An oasis within bustling South Florida surrounded by breathtaking views of Biscayne Bay and the Coconut Grove skyline. Designed by the world-renowned architecture firm Arquitectonica, the hotel’s interior features a nautical motif by Martin Brudnizki Design Studio. A total of 100 guestrooms and suites with private outdoor terraces, a new Italian dining concept with indoor and outdoor seating and its rooftop Bellini Restaurant and Bar provide guests with attentive European service, complimented by luxury accommodations and amenities.

YOUR ROLE AS AN IN-ROOM DINING SERVER

We are looking for an In-Room Dining Server to take and deliver orders.

Room dining server provides exceptional food quality, quantity, and presentation standards for menu items, using methods including batch cooking and just-in-time preparation methods.

Your ultimate goal will be to provide high-quality service that will help us maintain and attract customers.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

• Takes room service orders over the telephone following In Room Dining phone procedures and relays all orders to the kitchen.
• Carry silverware, linen, and food on tray or uses a serving cart/vehicle to transport order to room.
• Sets up trays and serves food/beverage.
• Answers questions regarding room service and responds to requests for additional food or drink service.
• Collects or stacks dirty dishes on tray, table, or serving cart and removes from the room or retrieves them from the hall outside of the room.
• Garnishes dishes prior to serving as necessary.
• Present final check with a script posted to a member/guest account.
• Performs other related duties as assigned by the Manager on duty.
• Anticipate and service the guests’ needs before requests are made.
• Follow proper time and attendance and uniform procedures.
• Able to ascertain a guest’s satisfaction and handle any problems which may arise and inform a Manager of the problem and how it was resolved.

OTHER:

• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• Due to the cyclical nature of the industry, employees may be required to work varying schedules to reflect the business needs of the property. In addition, attendance at all scheduled training sessions and meetings is required.
• Upon employment, all employees are required to fully comply with Cipriani rules and regulations for the safe and effective operation of the facilities. Employees who violate organization rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS:

In addition to the essential functions, this position may be required to perform a combination of the following supportive functions:

• Respond quickly and properly in any restaurant emergency situation.
• Maintain an alert and attentive demeanor at all times in addition to remaining calm during periods of heavy business volumes.
• Maintain cleanliness in all areas of the dining room.
• The ability to perform other tasks or projects as assigned by Cipriani Management.

SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Able to speak, read, write, and understand the primary language(s) used in the workplace.
• Good communication skills, both verbal and written.
• Able to learn and perform all essential job functions accurately and safely.
• Knowledge of the menu and beverage list and the ability to communicate clear suggestions to the guests.
• Knowledge of the city, particularly tourist attractions and the ability to communicate clear directions to these attractions and facilities.
• Auditory and visual abilities to observe and detect signs of emergency situations.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:

• Be physically able to lift, reach, bend and stoop.
• Be able to working in a standing position for long periods of time.
• Be able to safely lift bags, cases and stacks weighing up to 60 pounds.
• Be able to work in a hot, wet, humid, and loud environment for long periods of time.
• Verbal, auditory and visual interactions occur continuously in the process of communicating with guests, supervisors and other employees.

QUALIFICATION STANDARDS:

Education: High school or equivalent education preferred.

Experience Required: Minimum of one-year serving experience required.

Licenses or Certificates: Ability to obtain and/or maintain any government-required licenses, certificates or permits.

Grooming: All Employees must maintain a neat, clean, and well-groomed appearance per Cipriani standards.

INTENT AND FUNCTION OF JOB DESCRIPTIONS:

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by Supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an “at-will” employer.

READY TO JOIN OUR TEAM? 

We understand your time is valuable, and that is why we have a very quick and easy application process. If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

We are an Equal Employment Opportunity Employer

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