Int. (5-7+yrs) Workplace Service Desk Analyst w/ Cisco UCM, PunchDown, & vendor management expertise Job at TeamSoft, Cincinnati, OH

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  • TeamSoft
  • Cincinnati, OH

Job Description

Intermediate (5-7+yrs) Workplace Service Desk Analyst

Location: Cincinnati, OH

Duration: Contract to hire. Contract for at least 3 months possibly more prior to becoming an FTE.

Onsite 5 days a week until they truly get up to speed. After they can potentially work remote for one day a week taking turns with team.

Required Skills

5-7+yrs of the following:

  • Cisco Call Manager
  • Working with multiple telecom/IT vendors
    • Provision and manage cloud-based calling and tracing out analog lines
  • Punch down used for calling
  • 66 block and tone lines
  • DIDs (Direct Inward Dialing)
  • IT Infrastructure: LAN/WAN, Windows Servers
  • SAP (account, print)
EDUCATION

  • University degree in an IT related field
    • Certification/Training in the assigned area is an added advantage
PREFERRED SKILLS

  • ITIL
  • Certification/ Training in the assigned area
  • Bilingual (fluency in an additional language is a plus)

Purpose: Provide functional and technical support in Workplace Services Area.

Responsibilities: Telephony Technical Support

  • Incident, Problem and Service Request Management
  • Provide workarounds and solutions based on Service Level Objectives
  • Problem Management, report/escalate issue to Service Desk Manager or Senior Service Desk Analyst
  • Propose or recommend IT Services modifications to the Service Desk manager to reduce user impact
  • Escalate complex problems to problem managers and/ or senior level
  • IT Service testing, deployment and stabilization
  • Ensure security rules implementation as per the policies

Peoplelink LLC, a leader in the staffing industry for the past 33 years, continues our vision of ‘linking’ communities through employment. TeamSoft’s dedication to the safety, health & well-being of our associates, clients and communities remains our #1 priority. TeamSoft is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at all levels of the organization.

Job Tags

Contract work, Remote job, 1 day per week,

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