IT Help Desk Job at NetOps Consulting, Chesterland, OH

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  • NetOps Consulting
  • Chesterland, OH

Job Description

Job Description Job Description We have 1st Shift positions open currently in Chesterland, OH Pay will be commensurate with qualifications and experience. These are onsite positions - No full-time remote option NetOps Tier 1 Technician (T1) - On-site Description: The NetOps Tier 1 Technician (T1) position is a resource that will be dedicated onsite to our K12 customer and working an eight-hour shift to provide an array of IT support outlined in the following responsibilities sections. Responsibilities:

  • Respond to helpdesk calls from staff and faculty
  • Provide status updates on helpdesk tickets
  • Oversee helpdesk intake queue and respond to helpdesk requests
  • Leverage an array of support tools to remotely troubleshoot and fix issues
  • Effective document issues and their resolutions for helpdesk tickets
  • Assist with technical support needs for onsite assets to include: PC’s, Servers, Networking Gear (WAPs, Switches, etc.), tablets, Chromebooks, laptops, mobile phones, printers, interactive displays, projectors, and peripheral hardware
  • Follow policies and procedures specific to onsite clients and NetOps Consulting
  • Follow the direction of NetOps management to complete other tasks related IT infrastructure
  • Manage personal Ticket Queue, schedule, and communications to clients
  • Effective document issues and their resolutions for helpdesk tickets
  • Additional duties as assigned
Minimum Qualifications:
  • Previous IT experience in K12 school environments a plus
  • Possess a passion for technology and learning
  • COMPTIA A+, Net+, Security+ entry level certifications are preferred to start or must be obtained as part of Tier 1
  • Additional Microsoft entry-level certifications - MTA: Microsoft Technology Associate
  • Possess strong problem-solving skills
  • Fundamental understanding of network and computer concepts
  • Must be an effective communicator with both verbal and written interactions
  • Be a self-starter
Preferred Qualifications:
  • Associate degree or other formal education in IT
  • IT related certification
  • Previous experience in IT NetOps Consulting

Job Tags

Full time, Remote job, Shift work, Day shift,

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