IT Help Desk job at NetOps Consulting Chesterland, OH, US

Job Description

Job Description Job Description We have 1st Shift positions open currently in Chesterland, OH Pay will be commensurate with qualifications and experience. These are onsite positions - No full-time remote option NetOps Tier 1 Technician (T1) - On-site Description: The NetOps Tier 1 Technician (T1) position is a resource that will be dedicated onsite to our K12 customer and working an eight-hour shift to provide an array of IT support outlined in the following responsibilities sections. Responsibilities:

Respond to helpdesk calls from staff and faculty
Provide status updates on helpdesk tickets
Oversee helpdesk intake queue and respond to helpdesk requests
Leverage an array of support tools to remotely troubleshoot and fix issues
Effective document issues and their resolutions for helpdesk tickets
Assist with technical support needs for onsite assets to include: PC’s, Servers, Networking Gear (WAPs, Switches, etc.), tablets, Chromebooks, laptops, mobile phones, printers, interactive displays, projectors, and peripheral hardware
Follow policies and procedures specific to onsite clients and NetOps Consulting
Follow the direction of NetOps management to complete other tasks related IT infrastructure
Manage personal Ticket Queue, schedule, and communications to clients
Effective document issues and their resolutions for helpdesk tickets
Additional duties as assigned

Minimum Qualifications:

Previous IT experience in K12 school environments a plus
Possess a passion for technology and learning
COMPTIA A+, Net+, Security+ entry level certifications are preferred to start or must be obtained as part of Tier 1
Additional Microsoft entry-level certifications - MTA: Microsoft Technology Associate
Possess strong problem-solving skills
Fundamental understanding of network and computer concepts
Must be an effective communicator with both verbal and written interactions
Be a self-starter

Preferred Qualifications:

Associate degree or other formal education in IT
IT related certification
Previous experience in IT NetOps Consulting

Job Tags

Full time, Remote job, Shift work, Day shift,

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