Job Description

Job Description

Job Description

Salary: 65,000 to 75,000

Are you a thoughtful, independent, and direct professional with excellent critical thinking skills? Do you possess a high degree of emotional intelligence, coupled with the ability to be assertive when necessary? Are you reliable, solution-driven, and proactive, with a natural warmth and listening ability? If so, we invite you to apply for the position of Office Manager at Spek Diagnostics.

About Us:

Spek Diagnostics is an independent provider of anatomic pathology laboratory services based in the Boise area, with clientele spanning the western United States. We work closely with physicians and other healthcare providers to process and interpret clinical specimens such as biopsies and surgical excisions and report these results back to the clinician in a timely manner to facilitate diagnosis and treatment of disease. Spek Diagnostics consistently strives to improve the health outcomes of those we serve through our commitment to our patients, our community, and our craft. By providing prompt, accurate, and actionable results to our providers, we are a dependable partner who actively contributes to the well-being of the world around us.

Overview:

As our Office Manager, you will be the backbone of our office, providing the essential support that keeps our operations running smoothly. Your reliability and proactive approach will ensure that the office environment is productive and harmonious. In this role, you will serve as a problem-solving expert who thrives on finding solutions, making you an invaluable part of our team and enabling us to provide the best patient care possible.

Hours and Location:

This is a Monday-Friday 8 AM-5 PM in-office position.

Benefits:

Our goal is to provide a culture where hard work is expected as well as rewarded. We strive to have an upbeat, positive environment where everyone plays a part in providing patients with timely, accurate results. Because of your hard work, Spek Diagnostics will give you competitive pay, medical, dental, and vision benefits, a generous PTO plan, 7 paid holidays, and fulfillment in knowing that you are part of a team that values excellence in every aspect of the job.

Key Responsibilities:

• Administrative Management:
  • Overseeing the daily operations of the office.
  • Monitoring office and laboratory supplies.
  • Purchasing and receiving office and laboratory items.
  • Coordinating maintenance of office equipment and facilities.
  • Promoting a positive office culture and planning activities.
• Financial Responsibilities:
  • Depositing patient and insurance company checks.
  • Answering patient billing calls, accepting payments, and configuring payment plans.
• Staff Management:
  • Hiring, training, and supervising staff.
  • Conducting performance evaluations and providing feedback.
  • Creating and managing staff schedules including PTO requests.
  • Addressing staff concerns and resolving conflicts.
  • Celebrating staff (birthdays, anniversaries, accomplishments).
  • Coordinating rotating medical student and pre-medical shadowing schedules.
• Client Interaction:
  • Ensuring a positive client experience.
  • Handling client inquiries and complaints.
  • Answering client calls and providing customer service.
  • Preparing client supply orders.
  • Managing courier routes and client pickups.
  • Completing pathologist requests for assistance from clients.
• Compliance and Regulations:
  • Ensuring the office complies with healthcare laws and regulations including HIPAA and CLIA as it pertains to your role.
  • Maintaining updated knowledge of healthcare policies and procedures.
  • Implementing and overseeing office policies and procedures.
• Communication:
  • Serving as a liaison between staff and leadership.
  • Facilitating communication within the office and with external partners.
• Operational Efficiency:
  • Streamlining office processes to improve efficiency.
  • Managing the laboratory information system (LIS) and assisting with implementation of improvements and collecting feedback on new features.
  • Analyzing office workflows and proactively making improvements as necessary.
• Quality Control:
  • Monitoring and improving office practices and procedures.
  • Ensuring high standards of patient care and service.
  • Conducting regular audits and quality checks.
• Support Specimen Processing:
  • Entering new patient orders into LIS (Accessioning).
  • Assisting in preparation of send-out testing.
  • Responding to specimen requests by other healthcare entities.
  • Tracking and documenting send-out results.
  • Monitoring for system errors and items requiring attention.

Qualifications:

• Bachelors degree in business administration, management, or related field required.
• Proven experience in office management, demonstrating a track record of successful leadership and team collaboration.
• Familiarity with medical terminology, medical insurance, and pathology preferred.
• Exceptional organizational and multitasking abilities, with a keen eye for detail.
• Proficiency in office software (Mac OS, Windows, MS Office, Teams, Google Workspace, etc.)
• Ability to learn and utilize our custom-built software solutions.
• Excellent written and verbal communication skills.
• Strong problem-solving skills and ability to think critically under pressure.

At Spek Diagnostics, we value the skills and qualities that make you a thoughtful, independent, and emotionally intelligent Office Manager. If youre ready to take the lead and contribute to a positive, solution-driven work environment, we encourage you to apply. Join our team and be a key player in providing key diagnostic information for patient care.

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