Job Description

Job Description

Job Description

WHO WE ARE

Empowering Connections, Inspiring Possibility

SageNet is a leading managed services provider specializing in connectivity, digital signage and cybersecurity. The company connects, manages and protects technologies and devices across widely distributed enterprises. SageNet’s people, processes and technologies, coupled with its collaborative approach, empowers customers to achieve their core business objectives.

The company offers world-class service and support via its US-based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs), geographically diverse teleports, a central National Logistics Center, multiple data centers, and a nationwide field service organization.

What makes SageNet unique is its Why: SageNet is passionate about Trusted Connections. This is a two-fold calling. First, the company creates trusted, reliable and secure technological connections for its customers. Second, and perhaps even more importantly, SageNet works tirelessly to build trusted human connections with its customers, partners and communities. The company believes that by creating, discovering and nurturing these trusted connections, SageNet enhances the world that connects us all.

With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes the nation’s largest retail, financial, healthcare, utilities and energy organizations. SageNet manages communications for more than 430,000 endpoints. Headquartered in Tulsa, SageNet has regional offices in Atlanta, Toronto and Washington, D.C.

WHAT YOU’LL DO

As a Network Engineer Intern, you’ll join our team for a ten-week period, lasting from June 3rd to August 7th. The internship requires 32-40 hours of on-site work per week.

The ideal candidate will be a junior or senior at the time of the internship, enrolled in an undergraduate degree program with a focus on networking, computer science, engineering, or a related field. Our paid internship offers students the opportunity to gain practical experience with Meraki and FortiNet solutions, working closely with the network engineering team. The intern will support the installation, troubleshooting, and maintenance of network infrastructure while learning how to manage network rollouts, process flows, and on-going support for customer solutions.
Major duties and responsibilities:

• Assist in the development of network rollouts, projects, and documentation for assigned accounts, specifically for Meraki and FortiNet solutions.
• Act as an escalation point for customer solutions related to Meraki and/or FortiNet technologies.
• Support the installation, maintenance, troubleshooting, and usage coordination of Meraki and/or FortiNet technologies.
• Ensure adherence to configuration and change management policies when making updates to Meraki and FortiNet network infrastructure.
• Provide engineering support for network design, performance tuning, and monitoring of Meraki and/or FortiNet solutions.
• Assist in managing network incidents and outage escalation from the SageNet NOC.
• Collaborate with other teams (CIM, Test & Turn Up, Customer Service & Support, etc.) to design and conduct project training programs focused on Meraki and FortiNet products.
• Create and maintain network documentation, including diagrams and troubleshooting methods using provided tools.
• Gain exposure to advanced networking protocols such as SD-WAN, DMVPN, IPSEC, BGP, MPLS, and more.
• Assist with monitoring network diagnostics, analytics tools, and performance data.

WHO YOU ARE

Key Qualifications

To perform this role successfully, the Network Operation Engineer Intern must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, education, and overall experience required for the role.

• Enrolled as a junior or senior in an undergraduate degree program in networking, computer science, engineering, or a related field.
• Basic knowledge of networking concepts and protocols such as TCP/IP, DNS, DHCP, BGP, OSPF, and QoS.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced, technical environment.
• Interest in learning about network engineering, Meraki, FortiNet solutions, and related technologies.
• Ability to collaborate with cross-functional teams.

Benefits of This Internship

• Practical experience with network engineering and Meraki/FortiNet solutions.
• Mentorship and training opportunities with experienced network engineers and cross-functional teams.
• Exposure to advanced networking technologies and tools.

WHERE YOU’LL WORK

• Productively work in a hybrid work environment which consists of 3 mandatory “all-in” days and 2 virtual days. Hybrid work environment is applied per position/department and may be subject to change per changes in the Policy.
• Business casual work environment
• Ability to work in a fast-paced environment and manage multiple priorities.
• Positive mindset, fearless to ask questions and push against status quo.
• Ability to drive projects to completion on time.
• Strong desire to work in a collaborative team-driven environment.

PHYSICAL REQUIREMENTS

• Sit and/or stand for long periods
• Use of hands and fingers extensively
• Work on a computer 5 – 10 hours a day
• Ability to work overnight as needed (Maintenance windows)

CLASSIFICATION*: Non-exempt
POSITION TYPE: Part-time
TRAVEL REQUIREMENTS: None
DIRECT REPORTS: None
SAFETY SENSITIVE: No

Ready to join a team that values trusted connections? Apply now!

Equal Opportunity Employer
SageNet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Legal Disclaimer
This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required. SageNet reserves the right to modify this job description at any time, with or without notice. Employment with SageNet is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. SageNet will provide reasonable accommodations for qualified individuals with disabilities.

As a managed services provider, SageNet maintains a high level of information Security. SageNet has a published Information Security Policy and provides mandatory Security Awareness Training for all employees. SageNet requires that all employees adhere to published SageNet security policy, failure to do so may result in termination of employment. The SageNet security program is only as strong as our people and as such it is the responsibility of all employees to protect corporate and customer data following best practices and policies.

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