Job Description

JOB DESCRIPTION

This job description is intended to provide a general overview of the position. It is not a complete list of responsibilities, qualifications, or requirements. The employer reserves the right to modify the duties or requirements of the position as needed.

 Please submit your resume highlighting your relevant experience in guest services and night audit. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Responsibilities :

• Perform night audit duties, including reviewing and reconciling daily transactions and preparing reports for management.
• Provide exceptional guest services, ensuring a positive experience for all hotel guests.
• Handle guest inquiries, requests, and complaints in a professional and timely manner.
• Assist with check-in and check-out procedures, including processing payments and issuing room keys.
• Maintain accurate records of guest accounts, ensuring all charges are posted correctly.
• Monitor hotel security and report any suspicious activities or incidents to management.
• Collaborate with other hotel staff to ensure smooth operations during the night shift.

Requirements :

• Previous experience in guest services or customer service is preferred.
• Knowledge of hotel operations and night audit procedures is a plus.
• Strong communication skills, both verbal and written.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Attention to detail and accuracy in handling financial transactions.
• Proficiency in using hotel management software or similar systems.
• Bilingual skills (multilingual) are an asset.
• Evening shifts - includes weekdays, weekends, overnight and holidays
• In person work

Job Type: Part-time Hourly Pay: $18.00 minimum Expected Hours per Week: 16

  Benefits :

• Employee Discount
• Free Parking
• Paid Time Off

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