Please Note: This role is available only on W2 contract.
Seeking a seasoned Product Owner with a strong background in Customer Service and proven expertise in auto-dialer campaign management. The ideal candidate will lead initiatives independently, collaborate effectively within an Agile Scrum team, and drive cross-functional alignment to ensure the seamless execution of dialer campaigns. Looking for someone with experienced skills in Aqueon Dialer who can lead our team and has expertise to write User Stories.
Key Responsibilities
Lead product ownership for the Acqueon Dialer platform, ensuring optimal campaign performance and compliance.
Partner with business stakeholders across Marketing, Call Center Operations, Sales, Compliance, and IT to define and deliver campaign strategies and enhancements.
Gather and document business requirements, translate them into actionable user stories, and manage a well-prioritized product backlog.
Collaborate closely with developers and QA teams to ensure features are developed, tested, and deployed according to specifications and sprint goals.
Conduct and oversee UAT sessions with business partners to validate new functionality.
Provide production support for incident resolution and defect management.
Create and deliver professional presentation decks to communicate new or enhanced capabilities to business stakeholders.
Leverage data to tell a clear, compelling story and support informed decision-making.
Qualifications
Extensive experience in Customer Service environments, with hands-on experience in dialer operations.
Strong understanding of Agile methodologies, including sprint planning, backlog grooming, and cross-functional collaboration.
Excellent written and verbal communication skills, with the ability to influence and engage across all levels of the organization.
Nice to Have
Acqueon Dialer platform experience (highly preferred)
Twilio integration or communication platform experience
Healthcare industry background
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