Job Description

Pharmacy Technician

Gifthealth is on a mission to bring an easier, more affordable pharmacy experience to patients and providers around the country. In less than a year, we have served thousands of patients and are expanding nationally at a rapid pace. Health is our most precious gift. And our team believes it should be a priority, not a privilege. We are Gifthealth.

We are seeking a dedicated and compassionate individual to join our remote Pharmacy Team. As a Certified Pharmacy Technician, you will play a pivotal role in pharmacy support, assistance to the pharmacists, patients, and providers.

Key responsibilities include:

• Answering calls from providers and taking verbal orders for prescriptions.
• Assisting with incoming phone call traffic, and handing off calls related to patient counseling/questions to remote pharmacists.
• Maintain up-to-date communications with central fill pharmacy partner, CMM, to address customer concerns with their prescription orders.
• Initiate electronic prescriber outreach requests and follow-up on received responses.
• Process prescription orders, inputting information accurately into the computer system.
• Provide excellent customer service by addressing inquiries and resolving issues.
• Maintain patient records, ensuring confidentiality and accuracy of information (including address and/or allergy information updates).
• Follow pharmacy regulations and protocols to ensure compliance with legal and safety standards.
• Participate in ongoing training and education to stay updated on pharmacy practices and developments.
• Collaborate with the healthcare team to ensure optimal patient care and medication management.

Qualifications:

• High School Diploma or equivalent.
• Pharmacy Technician certification is required.
• Previous experience in customer support, service, or success roles, preferably in healthcare and/or high-growth startups (1+ years).
• Must be a highly productive individual, able to work from home without supervision.
• Excellent problem-solving skills with a focus on details.
• Adaptable to take on additional responsibilities as the role develops over time.

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