Job Description
Job Description
Job Description
Company Overview:
Boost your career here at the new Margaritaville Resort of Cape Cod . Join our team for a journey filled with island fun, and the spirit of optimal hospitality, where your growth potential is as endless as the fun, sun, and good vibes.
Margaritaville and Landshark is a warm and inviting place where people from all walks of life come together to create paradise. We offer an exciting employment experience where creating and delivering fun and escapism for our guests is the goal we seek to exceed every day. We are one of the top employers due to our competitive wages, benefits packages, and the opportunity to advance your career and be part of our team. 90% of our team members say, "I Love My Job' and 92% say they are proud to work for Margaritaville Landshark.
Job Summary Restaurant Host/Cashier Responsible for greeting and seating guests, checking identification (if necessary), cashing meal checks in the point-of-sale system, controlling traffic flow, maintaining guest areas for cleanliness, and upholding Margaritaville brand standards. The following list is not exclusive or all-inclusive. Other duties may be assigned.
Essential Duties and Responsibilities
- Handles initial and final contact with all guests; greets guests in a positive, professional, and welcoming manner and thanks them as they leave.
- Use point of sale (POS) systems to process payments, including cash, credit cards, and discounts, providing change and receipts where necessary.
- Assists with placing to-go orders and cashing server checks for guests.
- Provides information and conversation while guests are waiting and seated.
- Introduces guests to their server.
- Accommodates guests with special requests.
- Maintains positive guest satisfaction by answering questions thoroughly, handling complaints or directing them to a manager, and providing specific item suggestions and information about the establishment.
- Provides specific item suggestions and information about the establishment.
- Quotes accurate wait times, distributes paging devices (if applicable), and maintains time efficient list.
- Directs guests to the proper holding/waiting area.
- Coordinates the orderly movement of guests within the food service area with the utilization of a table management system.
- Know table numbers, seating floor plans, and server/busser assignments.
- Communicates effectively with all guests, co-workers, and management.
- Maintains organization of host stand and keeps supplies stocked.
- Answers telephone calls and related questions.
- Maintains cleanliness around the front facade of the building and guest restrooms; always keeps the venue clean and free of litter.
- Completes all opening, running, and closing duties as assigned.
- Maintains a high level of knowledge regarding the company’s products and happenings and communicates appropriately to guests; establishes rapport with all guests through name recognition.
- Performs other duties and tasks as assigned or determined by management or supervisors and moves with a sense of urgency.
- Adheres to responsible alcohol service established by company policy.
- Adheres to all company policies and procedures as established in the Staff Member Handbook.
Education and Experience - High school degree or GED preferred.
- One year in a guest service position preferred; previous experience in a food and beverage environment helpful; or equivalent combination of education and experience.
- Good written and verbal communication skills.
- Ability to interact professionally with other departments and outside contacts.
- Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision.
- Good judgment and decision-making abilities.
The characteristics described below are representative of those that must be met by a staff member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements:
- Must be able to work in a fast paced, high energy and physically demanding environment.
- Must be able to spend 90% of working time standing, walking, and reaching and 10% of working time sitting.
- Pushing, pulling, and lifting objects from a lower to higher position or moving objects horizontally, from position to position.
- Maintaining body equilibrium to prevent falling while walking, standing, or crouching in narrow, slippery, or erratically moving surfaces.
- Must be able to communicate clearly with our guests in the primary language of the restaurant(s), specific to the location. (Primarily English)
- Hearing sounds at normal speaking levels with or without correction.
- Specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus.
Work Environment: - Exposed to weather conditions and prevalent temperature changes,
- Subject to moderate to high ambient noise levels.
- Frequently required to function in narrow aisles or passageways.
- Hazards include, but are not limited to, cuts from broken glass and metal cans, burns, slipping and tripping.
- Frequently required to wash hands and/or wear gloves.
Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. - Ability to effectively present information and respond to questions from groups of managers, clients, and guests.
- Expressing or exchanging ideas or instructions by the spoken word.
Mathematical Skills: - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Margaritaville offers a rich benefits program with a variety of benefits designed to enrich the lives and well-being of our team members and their families:
- Medical /Dental/Vision Insurance
- Flexible Spending Account
- Paid Time Off (sick, vacation, bereavement, and holidays)
- Pet Insurance
- Employee Hotel Discounts and other Discounts
- Life Insurance
- Short & Long-Term Disability
- 401K Retirement Match
- Monthly Employee Recognition Awards
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Job Tags
Holiday work, Temporary work, Flexible hours,