Job Description

General Summary of Position

Department: Physician Practice - Vascular Surg

Status: Full-time, 40 hours per week, Non-exempt

Schedule: Monday-Friday, 8am - 4:30pm

Address: 9000 Franklin Square Dr, Baltimore, MD 21237 

Job Summary:

MedStar Health is looking for a Supervisor Clinical Medical Assistant to join our team at MedStar Medical Group! The ideal candidate will be an active certified Medical Assistant with 2 years of leadership experience with excellent customer service/patient interaction skills

As a Supervisor Clinical Medical Assistant, you will perform clinical and administrative duties in an ambulatory care setting. Is responsible for the day-to-day supervision of clinical associates at the medical practice/ambulatory care site. Performs Medical Assistant and Patient Services Coordinator duties Coaches others for safety and engages in the training, orientation, and competency assessment of Medical Assistant staff. Assists in quality, safety, clinical and operational projects for ambulatory practice sites and related education. Participates in safety event reviews/follow up, and assessment of clinical programs or implementation of new programs. Demonstrates behavior consistent with MedStar Health mission, vision, SPIRIT Values, goals, objectives and patient care philosophy.

Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the "Healthiest Maryland Businesses". Apply today and learn how MedStar Health can be your next great career move!

Primary Duties:

• Conducts department staff meetings and regularly distributes and ensures receipt of information regarding new developments, programs, standards, policies, and procedures. Prepares medical assistant work schedules and arranges for adequate coverage to maintain optimum patient service. Coordinates medical assistant coverage with other Clinical Supervisors at the satellite offices. Assures the proper accounting of hours worked and paid time off. Receives associate notification call of absence. Coordinates rest periods. 
• Assists in the training of MAs (Medical Assistants) to create an efficient practice environment and in assuring policies and procedures are followed. Implements, monitors, and reinforces MedStar Medical Group/site policies and procedures. Recommends new or modified policies and procedures to reduce costs and/or improve staff performance. Works with the Practice Administrator to create an efficient practice environment. Coordinates quality and safety-related programs at the site. 
• Assesses practice and provides updates and departmental training on goals, quality, safety, and clinical best practices, including adherence to regulatory and accreditation standards. Supports the environment of care in meeting standards. Meets with physicians, practice managers, senior team, and physician leaders to address and resolve issues related to patient care, regulatory compliance, and delivery of services. 
• Trains and mentors MAs and other newly hired associates by aligning with the mission and values of the organization. Fosters staff development. Coaches associates based on individual strengths and developmental needs. Serves as a positive role model. Supports MAs in career path development and advancement to Senior MA. Rounds at the sites for quality and safety. Prepares sites for and participates in external reviews by the State, The Joint Commission, and other regulatory or accrediting groups. 
• Provides training and assessment of lab waived testing competency, certification, documentation, and adherence to related regulatory standards. Maintains logs and other records and ensures POCT certifications are kept current. With direction from the Practice Administrator, manages associate recruitment and retention, employee relations, performance management, and all other personnel actions for the site. Actively works to create a cohesive and productive work team.

Qualifications:

• High School Diploma or GED. 
• Completion of an approved Medical Assistant program or valid LPN (Licensed Practical Nurse) License.
• 1-2 years medical assistant in a medical office or ambulatory health setting.
• Certified Medical Assistant by American Association of Medical Assistants  or  Registered Medical Assistant through American Medical Technologies  or  equivalent. 
• BLS (Basic Life Support).
• Prior supervisory experience preferred.

Primary Duties and Responsibilities

Minimum Qualifications

This position has a hiring range of $25.35 - $44.55

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