Job Description

Description

Leidos is seeking System Administrators and Engineers who will be responsible for the installation, configuration, administration, support and maintenance of systems, including associated hardware. The position requires monitoring and updating current and new systems, implementing critical system patches, responding to incidents, scheduling O&M activities and coordination of all customer related issues. The position requires excellent communications skills, both verbal and written. The candidate must be able to work in a high energy environment and adapt to shifting priorities. 

The Systems Administrator/Engineer on the I3TS program performs the following duties: 

•  Administer existing Windows and Linux based servers and clients. 
• Provide problem identification, diagnosis and resolution of system issues. 
• Provide support for implementation, troubleshooting and maintenance of IT systems. 
• Work with customers to collect information about problems and lead customers through diagnostic procedures to determine the source issue. 
• Troubleshoot to determine problems for operating systems, applications, network, or mobile issues. 
• Actively manage incident tickets and provide status updates on each ticket per SLA. 
• Review tickets daily and reprioritize as needed to ensure compliance with Service Level Agreements (SLA). 
• Ability to craft technical and professionally written outage notifications and system updates. 
• Provide system and application diagnoses to remediate issues while engaging other teams as needed 
• Conduct continuous improvement service support and update knowledge base as required 
• Work with development and test teams to manage network needs and requirements 

Basic Qualifications could Include:

• Bachelors degree and at least 2 years of experience or 5 years of hands-on experience in lieu of degree
• Systems and application support experience using ServiceNow or other ticketing and incident management systems. 
• Familiarity and practical application of advanced principles of ITIL/ITSM. 
• Excellent written and communication skills required, excellent customer service aptitude. 
• Ability to present to executive management system debriefs and root cause analysis reports. 
• Experience managing Microsoft Windows, LINUX, iOS and Android domain environments. 
• Day-to-day fluency using Microsoft Active Directory to manage policies & user objects. 
• Experience troubleshooting, administering and using Microsoft Windows and LINUX. 
• Knowledge of security policies and general vulnerabilities management. 
• Possess and maintain DoD 8570-specific IA certification (Security+ CE, etc.)
• Active DoD Secret Clearance

Preferred Qualifications:

• Active DoD Top Secret Clearance
• Technical certification in AWS or Microsoft Azure technologies and platforms.
  
  

**Please disregard the salary range listed. These positions range from entry level to SME and the salary will be based on years of experience, education, skill level, and other contributing factors.**

Original Posting Date:

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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