Atlas Network is a global nonprofit that supports a worldwide community of independent think tanks and civil society organizations working to advance freedom, prosperity, and human flourishing. Our work spans grants, partnerships, training programs, events, and impact tracking across more than 100 countries.
Our custom-built partner and grantee portal is central to how we operate. What began as a simple application system has evolved into a mission-critical platform supporting grantmaking, training enrollment, reporting, partner engagement, and integrations with Salesforce and learning systems. As Atlas Network has grown, so has the importance and complexity of this infrastructure.
Atlas Network is seeking a Technical Product Manager to join the Information Systems team and help manage, support, and improve our core partnership platform.
This role is well-suited for a technical professional who understands how web systems function, enjoys running QA and troubleshooting workflows, can manage a support queue, and communicates clearly with non-technical stakeholders. The Technical Product Manager will serve as a day-to-day product facilitator, ensuring that program teams needs are translated into well-defined technical work, that new features are tested and reliable, and that staff and partners receive timely support.
While this role is technical in nature, it is also highly collaborative across several program domains, including grants, training, and events. Success requires curiosity about Atlas Networks programs and a willingness to learn how they operate in practice.
Translate program team needs into clear technical requirements and user stories
Prioritize enhancements, fixes, and operational improvements in coordination with Information Systems leadership and stakeholder teams
Coordinate with external development contractors on scoped projects, ensuring clear requirements, timely delivery, and quality standards
Collaborate with the Salesforce administrator to clarify requirements and ensure portal?Salesforce integrations function correctly
Manage QA processes for new features, configuration changes, and system updates
Conduct structured testing and troubleshooting to ensure reliability during active grant cycles, training cohorts, and reporting periods
Document known issues, testing outcomes, and release notes
Manage a tier?one support queue for staff and external partners using the portal
Triage issues, resolve common problems, and elevate complex technical issues as needed
Serve as a liaison between Information Systems and program teams
Create and maintain internal documentation, user guides, and training materials
Facilitate onboarding and training sessions for staff using portal workflows
Track work, priorities, and progress using Monday.com and related tools
Provide clear updates to stakeholders and ensure next steps are well?defined
Participate in structured cross?team coordination, including regular standing meetings, trainings, and project check?ins with program grant?making and training teams
25 years of experience in a technical product, product operations, systems support, project management, or similar role
Familiarity with web?based systems and concepts such as databases, integrations, permissions, workflows, and environments
Experience running QA/testing processes and troubleshooting system issues
Strong communication skills and comfort working with non-technical stakeholders
Ability to manage multiple priorities and maintain clear documentation and follow?through
Experience working with custom-built internal platforms or portals
Experience managing a support queue or operational backlog
Exposure to CRM systems (e.g., Salesforce), learning management systems, or data integrations
AWS experience
Interest in mission-driven or nonprofit work and comfort learning complex program models
Hybrid role with a minimum of three days per week in the Arlington, VA (Ballston) office
Highly collaborative environment with regular interaction across departments
Fast?paced operational cycles tied to grants, training programs, and reporting deadlines
We're open to candidates at different experience levels and will calibrate scope and compensation accordingly
Comprehensive benefits package including health insurance, retirement plan, generous paid time off, and holidays
To apply, please email a resume and a cover letter including salary requirements to: hr@atlasnetwork.org . Candidates must be based in the United States and eligible to work in the U.S. without the need for visa sponsorship now or in the future. Atlas Network is an equal opportunity employer.
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