Job Description

Job Description

Job Description

OVERVIEW:
A Freight/Customer Service Appointment Scheduler manages the flow of freight shipments by scheduling appointments with carriers, coordinating with various departments, and ensuring timely delivery. They are responsible for booking loads, tracking shipments, and communicating with customers and partners regarding appointment times and potential delays.

DUTIES AND RESPONSIBILITIES:

• Scheduling and Coordination:

• Schedule and coordinate the movement of freight, including pickup and drop-off appointments.
• Arrange pickups with carriers, monitor schedules, and address delays.
• Maintain freight schedules, both inbound and outbound, to ensure timely receipt and delivery of goods.

• Customer Service:

• Manage customer inquiries regarding shipment status, delays, and other related issues.
• Provide timely and accurate information to customers, keeping them informed about their shipments.
• Resolve customer concerns and complaints related to freight services.

• Communication and Collaboration:

• Communicate with internal teams (e.g., warehouse management, dispatchers) and external parties (e.g., forwarders, carriers) to ensure smooth operation of the freight process.
• Work with various departments to schedule and distribute products.
• Collaborate with forwarders to track shipments and communicate status updates to customers.

• Documentation and Tracking:

• Maintain accurate records of freight shipments, including dates, times, and other relevant information.
• Prepare and track shipping documents.

• Problem Solving:

• Identify and resolve issues that could disrupt deliveries and customer service.
• Proactively address potential problems to minimize disruption.

• Flexibility

• After hours and weekend coverage will be required
• Ability to work from home if needed on nights and weekends

SKILLS & QUALIFICATIONS:

• Strong communication skills, both written and verbal.
• Excellent organizational and time management skills.
• Ability to work with multiple priorities and adapt to changing situations.
• Knowledge of freight transportation and logistics.
• Familiarity with Microsoft Excel
• Ability to handle customer inquiries and resolve problems effectively.
• Strong problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Knowledge of shipping regulations and procedures.

EDUCATION AND/OR EXPERIENCE:

• Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
• Successful experience with data entry, Microsoft Excel required.
• Prior Customer Service
• Successful candidates will be detail oriented, have good verbal and written skills, the ability to work as part of a team, take direction, and follow through.

It is PFI's policy to provide equal employment opportunities to all employees. Our policy is to select the person who is best qualified for each position in our company. No employee or applicant will be discriminated against because of race, color, religion, sex, age, national origin, sexual orientation and gender identity, ancestry, height, weight, marital status, pregnancy, veteran status, disability, genetic information or any other category protected by applicable laws with regard to any terms or conditions of employment.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Reasonable accommodations may be made to enable persons with disabilities the ability to perform the essential responsibilities and results.

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