Job Description

HR & Recruiting Coordinator

The HR & Recruiting Coordinator plays a vital role in creating a positive experience for candidates and employees throughout their journey with the organization. Reporting to the Director of Talent Acquisition and working as part of an 8-person HR team, this role supports full-cycle recruiting logistics, new hire onboarding, HR data and systems administration, and general people operations workflows. The HR & Recruiting Coordinator will partner closely with hiring managers, candidates, and internal HR partners to ensure processes run smoothly, communication is timely and professional, and documentation remains accurate and compliant. This role is ideal for someone who enjoys staying organized, collaborating with others, and building strong relationships. Motivated by supporting candidates and employees, this person takes pride in helping them have a positive experience throughout their journey with the organization.

Essential Functions

• Talent Acquisition Support
• Post and maintain job openings in the Applicant Tracking System (ATS) and other job boards.
• Coordinate interview scheduling and communicate logistics to candidates and interview teams.
• Track recruiting expenses and support recruiting budget reporting.
• Research and stay up to date on job boards and recruiting sources relevant to museums, non-profits, and related sectors.
• Onboarding & Offboarding
• Create and send offer letters to all new hires as well as internal status change communications.
• Facilitate new hire onboarding tasks, system setup, and documentation.
• Initiate background checks and communicate with background check vendor as needed for timely processing.
• Coordinate with the security team to ensure new hires receive proper badges and access.
• Schedule and conduct in-person I-9 verification meetings for both office and museum staff and ensure required steps are completed.
• Support offboarding workflows and ensure steps are followed and appropriate documentation is provided.
• Employee Data & Systems
• Maintain accurate employee records in HRIS systems (UltiPro, Kronos, etc.)
• Track annual training employee attestations and required documentation.
• Manage employee status changes and related HR notifications.
• HR Operations & Support
• Assist with benefits-related notifications and system updates.
• Prepare routine HR reports and assist with payroll-related employee data updates.
• Manage the HR team calendar, scheduling HR team meetings.
• Manage the HR inbox to ensure timely responses to all employee inquiries.
• Provide support to the SVP of HR as needed.

Qualifications/Skills Requirements

• Bachelor's degree preferred.
• 12 years of experience in HR, Recruiting, People Operations, or related administrative or coordination roles
• Strong interpersonal communication skills: able to build rapport and maintain professionalism with people at all levels.
• Ability to work independently, anticipate needs, and proactively solve problems.
• Skilled at managing multiple tasks, shifting priorities, and staying organized in a dynamic environment.
• Confident in managing upwards and keeping leaders informed and aligned.
• Strong judgment, discretion, and respect for confidentiality
• Intermediate to strong Microsoft Excel skills required.
• Experience with an Applicant Tracking System (ATS) is a plus, with UltiPro experience preferred.
• Comfortable learning new systems and tools quickly
• A positive, warm, and people-oriented approach to work
• A curiosity to learn, grow, and take on increasing responsibility over time.

Required Support for Organizational Events

• Participate in the Annual 5K Fundraiser and 9/11 Commemoration, as assigned.
• Assist with other special projects and events in support of 9/11 Memorial & Museum, as assigned.

The National September 11 Memorial & Museum (9/11 Memorial & Museum) is an equal opportunity employer. Applicants who meet the qualification requirements of the role will receive consideration without regard to their race, color, religion, sex, sexual orientation, age, national origin, disability, status as a protected veteran, or any other characteristic protected by applicable law. The 9/11 Memorial & Museum endeavors to make reasonable accommodations for applicants with disabilities and other accommodation needs under applicable law. If you are an individual with a legally recognized accommodation need and require assistance during the application process, please contact Ronni Cantor at careers@911memorial.org with your specific accommodation request.

The 9/11 Memorial & Museum is committed to an organizational culture that supports and reinforces our institutional values including our commitment to inclusive representation. We are committed to reflecting the unique experiences of the nearly 3,000 victims who were killed indiscriminately in the 1993 and 2001 terrorist attacks and the wider communities impacted in lower Manhattan, at the Pentagon, and near Shanksville, PA.

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