Job Description

Job Description

Job Description

ABOUT ADOBE

Adobe Population Health ( APH ) is a women-owned health solutions company founded in 2018 committed to positively impacting the lives we touch . The company has a culture of inclusivity and human kindness, based in Phoenix, AZ, with satellite locations in multiple states. APH has been recognized the last two years as one of “ America's Fastest-Growing Private Companies ” by Inc. 5000 and has earned a " Best Places to Work " award from the Phoenix Business Journal four years in a row.

As one of the country's few fully integrated healthcare providers, APH offers a range of services which include case management, in-home/in-clinic wellness assessments, preventative care, transitional care, and social work services. APH offers customized services for Medicaid, Medicare, and the ACA/Marketplace lines of business.

POSITION PURPOSE

At Adobe Population Health, we are seeking an Interpreter to help bridge the language barrier between our members and support staff. In this role, you will provide inbound/outbound calls and coordinate communication efforts, between members and other member services via phone support, customer services, surveys, and scheduling. As an Interpreter, you will perform skilled, first-person interpretation. Acting as an Interpreter, you will be performing and reviewing calls under direct supervision, using well-defined policies and procedures.

This position is fully remote and operates during typical business hours, Tuesday-Thursday: 11am-5pm; and Friday: 8a-2pm.

DUTIES & RESPONSIBILITIES

• Demonstrate a positive and professional attitude in providing customer service by being respectful of all clients.
• Work collaboratively within a team setting to provide positive outcomes for patients. Demonstrate professional, appropriate, and effective communication with clients, families, and other team members to ensure continuity of care.
• Maintain patient confidentiality, following all HIPPA guidelines and regulations.
• Answer incoming calls about service inquiries.
• Clear, concise, effective written and spoken communication skills in English and applicant's language.
• Ability to summarize and translate audio and text, including slang and colloquialisms, in a real-time manner.
• Demonstrate prior interpreting and/or translating experience in a professional or personal setting.
• Adequately prioritize tasks while demonstrating attention to detail and organization skills.
• Working knowledge of Microsoft Office, social media, and text message terminology in English and applicant's language.
• Typing abilities to exceed 40 words per minute.
• Capable of adapting well under pressure and functioning cohesively in a team environment.
• Serves as an interpreter at seminars, speeches, meetings, teleconferences, and symposia, providing consecutive or simultaneous translation between languages.
• Listens to complete statements in one language, translates to second, and translates responses from second into the first language; expresses either approximate or exact translation, depending on the nature of the occasion.
• In simultaneous interpreting, renders oral translation of material at the time it is being spoken.
• Receives briefing or prepares through reading and study on the subject to be discussed prior to interpreting session.
• Provides meaning-for-meaning interpreting.
• Translates messages simultaneously or consecutively into specified languages, orally or with hand signs, maintaining message content, context, and style.
• Listens to speakers' statements to determine meanings and to prepare translations, using electronic listening systems as necessary.
• Compiles terminology and information to be used in translations, including technical terms, such as those for legal or medical material.
• Reads written materials, such as legal documents, scientific works, or news reports, and rewrites material into specified languages.
• Proofreads, edits, and revises translated materials.
• Performs other related duties as assigned by management.

SKILLS & QUALIFICATIONS

• Bilingual required - the ability to speak English and Spanish fluently.
• Proficiency in Microsoft products
• Strong organizational skills with the ability to multitask.
• Identify and resolve problems in efficient and effective ways.
• Ability to manage sensitive information in a confidential manner.
• Excellent written and verbal communication skills.
• Diligence and accuracy.
• Problem-solving and analytical skills
• Skilled in adjusting to rapidly changing circumstances.
• Ability to react calmly and effectively in emergency situations.
• Keen attention to detail.
• Ability to work independently and skilled at exercising initiative within the parameter of company policies and procedures.
• Exceptional commitment to confidentiality as per ACW Interpreter policies.
• Skilled at keeping supervisors informed of problems or issues.
• Efficiency in establishing and maintaining effective work relationships.
• Monitor : To listen to or read foreign language communications, then subsequently type summaries into the English language.
• Transcribe : To render the spoken word of a language into the written form of the same language.
• Translate : To render the spoken or written word of one language into the written form of another language.
• Interpret : To translate orally either consecutively or simultaneously from the source language to the target language.
• Analyze : To examine methodically and in detail the constitution of information for purposes of explanation and interpretation

EDUCATION, LICENSES, & CERTIFICATIONS

• High School Diploma or equivalent required
• Associate degree preferred.

CHARACTER & COMPETENCIES

• Courage – To have the courage to the right thing at the right time.
• Ownership – To take ownership of every issue you touch.
• Respect – To respect yourself, co-workers, and for those whom you care.
• Excellence – To be excellent in all that you do.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethics; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Problem-Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

PHYSICAL DEMANDS

• Must be able to drive long distances, which may require a two-hour radius of your designated county (travel time is paid and mileage reimbursement is available).
• Must be comfortable with working in a variety of conditions, including members’ homes, physicians’ offices, cold conditions, and hot conditions.
• Must be able to physically perform the essential duties of the position which include lifting 30 lbs., transporting materials, stooping, kneeling, crouching, reaching, use of hands, balancing, walking, standing, talking, hearing, and typing.
• Must be able to pass a drug screen and background check.

EQUAL EMPLOYMENT OPPORTUNITY

APH is an Equal Opportunity Employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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