Job Description

Japanese major bank is looking for a Japanese bilingual Sr. Customer Service Manager in New York, NY. Deep knowledge in cash management online banking system is required for this position.

Job Duty:

• Responsible for the setup of Cash Management solutions and proactively proposing solutions and anticipating client needs.
• Completing all the project phases, from scoping of the Cash management solutions to the implementation of Standard and complex solutions, maintenance, and support.
• Maintaining regular communication with clients to keep them advised of service delivery progress and any other material issues arising.
• Supervising training of clients on implemented solutions.
• Making sure the client’s satisfaction during the whole implementation, post-implementation, and maintenance processes.
• Following internal control framework to ensure reliability and traceability of work completion.
• Reporting encountered issues and achievements to management.

Qualifications and Skills

· BA/BS or equivalent experience

· 5+ years of client facing role at a major financial institution.

· Strong knowledge and actual working experience of Corporate Cash Management / Treasury services system/product implementation

· Strong team player

· Excellent communication skills both verbal and writing in English (Additionally Japanese is preferred)

· Ability to work under pressure and meet time critical deadlines.

· Ability to prioritize tasks and manage the time effectively.

· Proficient skills on MS Excel & PowerPoint

· Hybrid working: Recommend working in the office twice a week.

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