Mears Connect Call Center Agent Job at MEARS DESTINATION SERVICES INC, Orlando, FL

L1BoaXFtQVFjdE9peWN1M3BxNGdLeCtPVWc9PQ==
  • MEARS DESTINATION SERVICES INC
  • Orlando, FL

Job Description

Job Details

Job Location
MDS Main Office Location - Orlando, FL

Salary Range
$14.00 - $14.00


Description

GENERAL DESCRIPTION : Mears Connect provides transportation between Orlando International Airport and the Lake Buena Vista area hotels. The Connect Call Center Agent interacts with Customers by phone and email performing a variety of tasks such as booking and updating reservations, providing general information, and sending confirmations. They also interact with the dispatcher to locate vehicles and resolve any transportation delays.

This is a great starter/entry level position for anyone wishing to gain customer service experience or for those that already enjoy assisting customers but dislike the high-pressure call center environment. We are all about customer service. No sales involved.

TYPICAL DUTIES/RESPONSIBILITIES :
  • Answer phone calls and respond to emails in a courteous and professional manner.
  • Perform reservation management: booking and editing.
  • Confirm reservations and send documents.
  • Identify Customer's needs, alleviate concerns and coordinate a solution.
  • Log service issues for follow up.
Essential Characteristics for Job Excellence
  • A positive helpful attitude
  • Great listening skills
  • Good verbal and written communication skills
  • A team player

Schedule: Mears Connect operates 24 hours a day 7 days a week. Applicants may workday or night shifts as well as weekends and holidays.

Qualifications

Education: High School graduate, GED or equivalent preferred.

Experience: Some telephone, customer service, and basic computer knowledge preferred.

Preferred Skills: Basic computer skills. Ability to communicate by telephone and in person clearly and fluently with management, co-workers, clients, and customers in a friendly, courteous, and professional manner.

Job Tags

Work at office, Weekend work,

Similar Jobs

Wawa, Inc.

Assistant General Manager Job at Wawa, Inc.

 ...how far we can go. Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar. As an Assistant General Manager (AGM) , youre a hands-on leader who plays a key role in daily operations, team development, and driving results.... 

New Perspective

Housekeeper Full Time $15/hour Job at New Perspective

 ...Housekeeper Full Time $15/hour This is an exciting time to join New Perspective. We are a growing company serving over 4,000 seniors today with a goal of reaching 10,000 within the next couple of years. Our growth is creating energy, excitement, and the opportunity... 

MedPro Healthcare Staffing

Travel Endoscopy Registered Nurse Job at MedPro Healthcare Staffing

 ...Job Description MedPro Healthcare Staffing is seeking a travel nurse RN Endoscopy for a travel nursing job in Herrin, Illinois. Job Description & Requirements ~ Specialty: Endoscopy ~ Discipline: RN ~ Start Date: 12/22/2025~ Duration: 13 weeks ~40 hours... 

GCSI Security Group

Fire & Security Alarm Installer/Technician (Williamstown) Job at GCSI Security Group

 ...Career Opportunity at GCSI Security Group Williamstown, NJ : Fire & Security Alarm Installer/Technician Looking to contribute to reliable security solutions for homes and businesses? At GCSI Security Group, we're part of a trusted multi-branch network delivering expert... 

Focused Staffing

High School Biology Teacher Job at Focused Staffing

 ...Job Description Job Description Position: High School Biology Teacher Compensation: $55 per hour QUALIFICATIONS: Bachelors Degree Licensure issued by Wisconsins Department of Public Instruction (or eligibility for such licensure) in ALL subject areas...