Job Description

Lead with Passion as Our Retail Flagship Store Manager on Mercer.

Are you a dynamic leader with a passion for retail excellence? We’re looking for an inspiring Retail Flagship Store Manager to take the helm of our premier location! In this role, you’ll drive sales, create unforgettable customer experiences, and lead a high-performing team in a fast-paced, vibrant environment. Your expertise in operations, merchandising, and team development will shape the success of our flagship store. If you thrive on innovation, customer connection, and empowering others, we’d love to welcome you to our team.

Position Summary: As an A.P.C. Flagship Store Manager, you are responsible for leading and supporting the store’s sales, staff, and operations while upholding the brand image. Your role encompasses driving sales performance, analyzing business trends, training and managing store staff, delivering exceptional customer service, overseeing administrative duties, ensuring loss prevention compliance, and maintaining high visual merchandising standards. As a leader at A.P.C., you will foster a culture of accountability, teamwork, and continuous improvement, ensuring that both the store and its team operate at the highest standards.

Sales:

• Drive store-level sales performance and ensure achievement of targets.
• Motivate staff to achieve daily sales goals through company incentives and morning meetings, ensuring alignment with selling ceremony standards.
• Set monthly sales goals for all staff, conduct performance evaluations, and provide constructive feedback regularly.
• Create a premium client experience through personalized service, striving to exceed the expectations of A.P.C.’s clientele.
• Maintain expert knowledge of A.P.C.'s product offerings, history, and heritage and ensure all staff receive thorough onboarding to be knowledgeable on brand DNA.
• Cultivate long-term client relationships to foster loyalty and repeat business.
• Oversee and update customer information (CRM) to retain existing clients and identify potential top spenders.
• Provide clear direction and oversee consistent outreach via Endear, following A.P.C.’s clienteling best practices.

Management:

• Manage staff scheduling and payroll, and ensure all company handbook policies and procedures are followed.
• Participate in the scouting and selecting new team members by collaborating with HR.
• Provide mentoring to staff on the floor in customer service and relationships, as well as ensure that all retail guidelines, policies, and procedures of the company are followed.
• Lead onboarding programs and train new associates in sales and operational responsibilities.
• Organize daily team operations in collaboration with the Stock Supervisor.
• Enforce company policies, including loss prevention and performance standards, while ensuring adherence to proper disciplinary procedures.

Customer service:

• Lead by example in delivering superior customer service and after-sales support to enhance customer loyalty.
• Confidently resolve customer disputes while empowering staff to handle issues independently when appropriate.

Operations:

• Oversee merchandise shipments, web order fulfillment, and communicate with the web team to resolve order issues and delays.
• Monitor stock levels, identify key products for promotion and replenishment, and provide updates in morning meetings.
• Collaborate with the Stock Supervisor on seasonal sales prep and inventory counts.
• Ensure inventory accuracy through regular spot checks and POS audits, keeping corporate informed.
• Report store maintenance and facility issues promptly to maintain safety and functionality.

Store Visuals:

• Maintain high visual merchandising standards and an impeccable store appearance.
• Ensure the proper execution of floor rotations and window displays as per corporate schedules.
• Collaborate with the Visual Merchandising Coordinator to develop and execute strategic display action plans that drive sales.
• Train staff on the execution of all visual merchandising-related responsibilities and tasks.

Job Requirements:

• Minimum of 5 years of fashion retail experience, including 3 years in a management role.
• Proven ability to create positive customer experiences that drive loyalty and measurable results.
• Strong analytical skills to assess selling reports, identify business trends, and implement strategic responses.
• Ability to motivate and lead a sales team effectively.
• Proficiency in POS systems, inventory management, Microsoft Office Suite, and Google Workspace. Experience with Shopify, RLM, and/or Endear is a plus.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to work both independently and collaboratively with head office teams.
• Strong organizational skills and attention to detail.
• Availability to work mornings/evenings, weekends, annual inventory and holiday season.

Benefits:

• PTO
• Health Benefits
• 401K with match after 6 months
• Bonus program
• Employee discount

WORK ENVIRONMENT / PHYSICAL EFFORT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as per the ADA. To perform the essential functions of this job, the candidate is routinely required to sit (20% of the time) and stand (80% of the time). The employee must be able to lift and/or move up to 40 pounds.

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