Insurance Billing/Collection Assistant II (Hybrid) - Physician Billing Services Position Summary Performs follow-up on insurance billing and collection activities, verifying the accuracy and completeness of insurance records and claims, contacting insurance companies as well as other related duties to expedite payments from various payers for physician services. Working Hours: 40 per week. This is a hybrid role with normal office environment expectations; primarily remote with the requirement to come into the office at least once a month. Primary Duties & Responsibilities Performs insurance follow-up billing and collection duties on various financial classifications to ensure timely and accurate payment of physician charges. Reviews patient accounts to verify the accuracy of information including insurance, eligibility, invoice resolution, correspondence, remittances, requests for additional information, or other appropriate handling. Utilizes Epic, system tools, and payer websites for claim submission, claim status, attachments, eligibility, and authorization/referral inquiry. Consistently meets the Quality Assurance (QA) and efficiency standards of working invoices/accounts daily and follows best practices for one-touch resolution as established within the department. Interacts with management and staff members to discuss issues. Performs other duties as assigned by the supervisor and/or manager. Working Conditions Normal office environment. Primarily remote with the exception of coming into the office at least once a month. Physical Requirements Typically sitting at a desk or table. Equipment Office equipment. The above statements describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by personnel so classified. Management reserves the right to revise or amend duties at any time. Education and Qualifications Required Qualifications High school diploma or equivalent high school certification or combination of education and/or experience. Certifications No specific certification is required for this position. Work Experience Bookkeeping/Accounting and/or Medical Collection Setting (2 Years) Skills Not Applicable Driver's License A driver's license is not required for this position. More About This Job WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles. Preferred Qualifications No additional education beyond what is stated in the Required Qualifications section. No additional certification beyond what is stated in the Required Qualifications section. No additional work experience beyond what is stated in the Required Qualifications section. Skills Claims Resolution, Collections Strategies, Communication, Computer Literacy, Confidential Data Handling, Epic EHR, Health Insurance Billing, HIPAA, ICD-10 Procedure Coding System, Insurance Follow Up, Medical Billing and Coding, Medical Terminology, Microsoft Excel, Microsoft Word, Office Equipment, Telephone Communications Grade
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